[172] in Kakapo Windows Team
Re: 10/30 Kakapo Minutes, HelpDesk
daemon@ATHENA.MIT.EDU (Wael Hishmeh)
Thu Oct 30 17:38:43 2003
Message-Id: <5.2.1.1.2.20031030171811.00bcec68@po10.mit.edu>
Date: Thu, 30 Oct 2003 17:38:26 -0500
To: Oliver Thomas <othomas@mit.edu>
From: Wael Hishmeh <wael@MIT.EDU>
Cc: Oliver Thomas <othomas@mit.edu>, <bmurphy@mit.edu>, <kakapo@mit.edu>,
Fred Baars <fbaars@mit.edu>
In-Reply-To: <480189A0-0B1F-11D8-BD88-000A95AF06BA@mit.edu>
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Hi,
Sounds like I did it again, did not make myself clear enough. I apologize
for that and for cluttering your mail boxes.
Now on to the business of what Fred has and what he needs:
Fred has a container in win.mit.edu. He is fine with it and manages it fine.
Fred needs a new and independent subdomain under ms.mit.edu called
helpdesk.ms.mit.edu. He tried to use the web request form but it apparently
failed. Below is his email.
Thank you,
Wael
To: <kakapo@mit.edu>, <ditr-collocation@mit.edu>
Subject: DNS Subdomain Request for Independent Windows 2000 Domains (on MITnet)
Hello,
I tried sending a request through the regular webpage at:
<http://mit.edu/windows/server/request/independentDNS/index.html>http://mit.edu/windows/server/request/independentDNS/index.html
but it did not go through, a got an error "page cannot be displayed, etc.
when submitting. I have cut and pasted the information below to make the
request this way :
Customer Contact Information for the DNS subdomain request
This information should be submitted by one of the people in your
department, lab, center, or office who are primarily responsible for the
current Windows Server environment, who will oversee the deployment of the
independent Windows 2000 domain, and potentially intend to become
responsible for it in the future. In the next section, you will be able to
designate operational contacts for the DNS subdomain and associated Windows
2000 Server environment.
spacer.gif
DLC or office for which request is being made (*)
(Please specify the official name.)
spacer.gif
MIT username of the requester (*)
spacer.gif @mit.edu
Full name of the requester (*)
Phone number of the requester (*)
(Please specify area code if not an MIT exchange.)
Alternate e-mail address for the requester
(Please specify if your username@mit.edu as given above is not your
preferred e-mail address.)
E-mail addresses of additional contacts you wish to provide at this point
(Please specify one e-mail address per line. These are contacts for the
request only. You will be provided with a chance to specify operational
contact information for the requested DNS subdomain and associated Windows
2000 domain in the next section.)
legand@mit.edu bbrids@mit.edu, goguen@mit.edu, jromond@mit.edu
Operational Contacts for the Requested DNS Subdomain
The accuracy of the contact information specified below is very important.
This contact information will be used by IS teams such as the Network
Security or Network Operations Teams in cases of known emergencies,
outages, or security problems that may be emanating from or affecting the
customer DLC or office. Therefore, it is critical that you account for
redundancy and ensure the right individuals on your end are represented.
We suggest that DLCs or offices establish and maintain a central mailing
list and specify it as the contact e-mail to ensure all relevant parties
are notified. Instructions for creating and maintaining mailing lists at
MIT are available on-line. We additionally require two individiuals' names
and contact information as a precaution, especially in cases when e-mail
communication is not possible.
spacer.gif
Mailing list of contacts for the DLC or office requesting the DNS subdomain
(please specify the full e-mail address)
spacer.gif
Full name of the primary contact (*)
E-mail address for the primary contact (*)
Phone number of the primary contact (*)
(please specify area code if not an MIT exchange)
Full name of the secondary contact (*)
E-mail address for the secondary contact (*)
Phone number of the secondary contact (*)
(please specify area code if not an MIT exchange)
Requested DNS subdomains will reside under the .ms.mit.edu level. Since
each DNS subdomain at this level needs a unique name, you are being asked
to provide a preferred name and two alternatives in case the original is
already in use. It is strongly suggested that DLCs and offices opt for
descriptive and short (typically 10 characters or less) DNS subdomain names
in order to minimize confusion and technical issues. For example, cis (for
the fictitious Central Information Services Department) or records (for the
fictitious Office of Important Records), making the fully qualified domains
cis.ms.mit.edu and records.ms.mit.edu are good choices, whereas
centralinformationservicesdept for the former fictitious department is a
bad one.
DNS Subdomain Name and DNS Server Information
You are also required to provide two IP addresses, corresponding to those
of the DNS servers which will be responsible for the delegated DNS
subdomain. If you are following the recommendations in the
<http://mit.edu/windows/server/request/independentdomainprimer/index.html>Primer
for Independent Windows 2000 Domains on MITnet, these are probably also the
domain controllers for your Windows 2000 domain (but not necessarily). We
require two DNS servers to ensure redundancy.
spacer.gif
Preferred name for the DNS subdomain (*)
(Alphanumeric characters (a-z, 0-9) and dashes (-) only, please.)
spacer.gif .ms.mit.edu
First alternate name for the DNS subdomain (*)
(Alphanumeric characters (a-z, 0-9) and dashes (-) only, please.)
spacer.gif .ms.mit.edu
Second alternate name for the DNS subdomain (*)
(Alphanumeric characters (a-z, 0-9) and dashes (-) only, please.)
spacer.gif .ms.mit.edu
IP address of the first DNS server for this DNS subdomain (*)
(Please verify this information is correctly entered.)
18. . .
IP address of the second DNS server for this DNS subdomain (*)
(Please verify this information is correctly entered.)
18. . .
Let me know if I need to provide any other information,
Fred Baars
Consultant Information Systems
Massachusetts Institute of Technology
N42-140I
77 Massachusetts Avenue
Cambridge, MA 02139-4307
Email: <mailto:fbaars@mit.edu>fbaars@mit.edu
Phone: +1-617-253-3006
Fax: +1-617-258-9535
At 04:23 PM 10/30/2003 -0500, Oliver Thomas wrote:
>Wael,
>
>That was miscommunicated slightly at the meeting today. It was brought up
>as "what if container requests come into the help desk rather than through
>the web form." Feel free to send agenda items you would like Kakapo to
>discuss directly to the list. That leaves the least room for misinterpretation.
>
>For Fred's case, he's already a container admin (at least he's on
>contact-container-admins) and knows what he's doing, so he can just fill
>out the form at:
>
> http://web.mit.edu/windows/server/cr/
>
>to request a container, and ops will create it for him, no questions
>asked. I'm cc'ing Fred directly on this reply so he has all the relevant info.
>
>Oliver
>
>On Thursday, October 30, 2003, at 04:08 PM, Wael Hishmeh wrote:
>
>>
>>Hi,
>>
>>Fred Baars from the Help Desk is the one who filled out the form.
>>He requested a subdomain for the Help Desk.
>>He and I were hoping that the request would get fielded at todays meeting.
>>
>>Thank you,
>>Wael
>>
>>
>>At 03:20 PM 10/30/2003 -0500, Brian Murphy wrote:
>>
>>>Attending: Oliver T., Brian M. Tom T., Chad D., Richard E., Jonathon W.
>>>
>>>
>>>
>>>-----Original Message-----
>>>From: Brian Murphy [mailto:bmurphy@MIT.EDU]
>>>Sent: Thursday, October 30, 2003 10:51 AM
>>>To: kakapo@mit.edu
>>>Subject: Meeting today 1:00 PDR3
>>>
>>>
>>>
>>>We will be meeting today from 1-2:20 in W20-PDR3
>>>
>>>The Agenda I have so far:
>>>
>>>Container Requests Form: Send mail to container-request not hesreq.
>>>
>>>Container-request still goes to all of Ops. Jonathon W. can make the
>>>call if all of Ops should stay on list.
>>>
>>>Container Request forms to Hesreq issue. See above.
>>>
>>>Container Requests coming into the Helpdesk (Weal) Brian will clarify
>>>with Wael but Helpdesk should have users fill out the form.
>>>
>>>Web Team review of pages: ISWEB will be asked to begin the review and
>>>report back on recommendations. As long as Tim and Elise are talking our
>>>interests should be represented.
>>>
>>>XP SP2 Firewall: Breaks messaging but not crucial services in the
>>>domain. But users will probably care. Also, firewall does not provide
>>>much protection.
>>>
>>> Richard and others will investigate how to have it turned off and come
>>> back to Kakapo if it is an issue.
>>>
>>>Brief discussion of External Review report. Will wait until everyone has
>>>had an opportunity to see report before more detailed conversations.
>>>
>>>ACL issues with MSIs. Chad and Richard will discuss and experiment with
>>>how to address.
>>>
>>>Richard, Paul, Qing looking into web page to track what licenses people
>>>have paid for.
>>>
>>> Please bring any other issues or topics to the meeting. See you then&Brian
>>>
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