[188] in iswork
Re: Moving toward "service" status...
daemon@ATHENA.MIT.EDU (Robert Ferrara)
Sun Dec 3 07:01:27 2000
Message-Id: <4.0.2.20001202171909.00a42de8@hesiod>
Message-Id: <4.0.2.20001202171909.00a42de8@hesiod>
Date: Sun, 03 Dec 2000 07:03:56 -0500
To: Tim McGovern <tjm@mit.edu>, iswork@mit.edu
From: Robert Ferrara <rferrara@MIT.EDU>
Cc: dani@mit.edu
In-Reply-To: <3A27C914.65E3BEC5@mit.edu>
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Tim & company,
Thank you. All these arrangements seem fine for now.
The work on "activities" will presumably be a service task. BTW, Dani has said Phil Verbeek, the new fellow in her office, can help once you have determined the transfer pattern. I would appreciate it if Project Notebook were "kept open" to reflect this work.
To all of you, this has been a very solid job. Jim Bruce said he actually used it the other day!
Cheers, Bob
When you let me know that At 10:51 AM 12/1/2000 -0500, Tim McGovern wrote:
>Bob,
>
>Yesterday, Kevin, Kris and I met to discuss and plan the steps needed to
>move IS Work into full production/service status. Here are the results
>of that conversation.
>
>We are moving ahead with the intention of announcing the move of IS Work
>to full service status on Dec. 15, or earlier if at all possible.
>
>The situation right now is that the Filemaker databases that support IS
>Work already reside on train.mit.edu, which is the FM db server that is
>maintained by Kevin. [Kevin is considering renaming train.mit.edu to
>isdbs.mit.edu, to reflect the expansion of its role in our work.] The
>IS Work web pages which point to those databases exist on Kris's desktop
>fiji.mit.edu.
>
>We will be taking the following steps between now and the 15th.
>
>* Install Timbuktu remote access software on Kris' desktop(s) so that
>she can access and modify HTML pages on train.mit.edu.
>
>* Freeze the HTML pages on fiji.mit.edu, and transfer pages to
>training.mit.edu.
>
>[training.mit.edu is NOT the same as train.mit.edu. The former is the
>home of web pages which undergird a variety of Support functions,
>including training, product support sheets, etc. train.mit.edu is
>configured as an FMPro Database Server.]
>
>* Test access to IS Work via the HTML pages when located on
>training.mit.edu.
>
>* Document recovery procedures for IS Work in the event of system
>failure.
>
>* Redirect the cname iswork.mit.edu, which currently points to
>fiji.mit.edu, to point to training.mit.edu
>
>* Announce the change in phase into service to ITLT. The change should
>be invisible, but notification is important should there be any hiccups
>in the service. No general announcement is warranted at this time.
>
>We talked about how service issues will be handled after the change. We
>reached several conclusions.
>
>* Kris is modifying the HTML pages now so that feedback or responses
>from the IS Work pages themselves will be directed to the mailing list
>is-home@mit.edu, the triage point for the entire collection of IS
>related web pages. The team that handles is-home will ensure that any
>iswork questions are forwarded to the iswork@mit.edu mailing list for
>resolution.
>
>* Kevin is the point person for a set of databases that exist on
>machines in the N42 server closet. Tim Griffin of the Help Desk is also
>a key person for the Casetracker databases that exist there. There are
>a small number of individuals in N42 -- Kevin, Tim, Rob, and soon Kris
>-- with "keys" to the closet. Together, they will be responsible for
>handling system failures that relate to IS Work. System failures can be
>reported to is-home or to iswork@mit.edu.
>
>* The database machine in the N42 closet is already subscribed to ADSM,
>and is backed up nightly.
>
>* The machines in the closet are on UPS devices which should help in
>temporary power loss situations, but there are no provisions for
>redundancy on the server or database machines.
>
>Please let us know as soon as possible if you have other questions about
>this change, or if there are additional service entry requirements that
>you feel need to be addressed.
>
>Thanks,
>Tim -- writing on behalf of Kris and Kevin
>
