[84] in I/T Delivery
8 August 1997 Delivery Team Leaders meeting.
daemon@ATHENA.MIT.EDU (Bill Cattey)
Sat Aug 9 12:49:27 1997
Date: Sat, 9 Aug 1997 12:49:16 -0400 (EDT)
From: Bill Cattey <wdc@MIT.EDU>
To: delivery@MIT.EDU
Next Meeting: 5 September 1997 in W91
Updates:
Hiring:
Bill Cattey has an offer letter out to Larry Stone. (Late breaking
news, Larry has accepted our offer and will start sometime in September)
Bill Hogue is looking for someone to replace Mike Drooker (a primary
contact for SGI support.) Anyone with candidates to suggest should
contact Barbara Goguen.
There will be a consolidated IT advertisement in the Sept. 7 Globe.
ITLT:
There are new process maps which will be going online soon. These
should be looked at in the context of the text writeups, not just
as stand-alone diagrams.
N42 News:
People are beginning to fill in spaces, and arrange the little pieces of
paper representing office furniture. At the moment various functional
groups are settling into particular floors. Note: it is hoped that
people will not confine their thinking "inside a box" imposed by a floor
territoritary mindset. (I.E. There may be opportunities for folks to
get an even better mix of spaces and resources, and working
relationships, if they permit themselves to think of ideas that span
floors, even if it means everyone in the same process isn't on the same
floor.)
Competency Planning Group Team Update:
The team will be presenting to ITLT on August 28.
The team has been meeting twice a week.
Minutes of meetings and ongoing progress has been getting posted to the
web: http://web.mit.edu/is/competency/cgplan/
The team has reviewed history of competency efforts, and feedback given
on those efforts, and are now beginning to formulate recommendations.
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Support Process synopsis and plans:
Review of who is in the Support Process.
Help Desk
Athena RCC and user accounts.
Academic Computing Support Team
Desktop Products
ATIC Lab
Training and Pubs
CWIS
Telephone Operations
Departmental Computing
This represents abot 70 EFT and between 100 and 150 students.
Soon a top to bottom review of the Help Desk will take place to look at
the vision of the help desk and determine how the help desk should
change to better fit the most appropriate vision.
Jackie Lindsey, a consultant, has been in and helping in the area of
team building.
In Sepember, the Support Coordinating Team will restructure to improve
focus. The focus of the team will shift to a tighter focus on issues
truly associated with 'operation'. Folks who had previously been off
the team for no better reason than that they lacked a title with the
word "leader" in it will be invited in. More strategic issues would
shift into a team with a membership most appropriate to them. I.E.
another team or maybe more than one, may be spun off if that seems
appropriate.
Delivery Projects headed for Support Process:
AFS Backup: Tiny impact. Depending on how users end up perceiving
restores from incremental backups.
CSTR Image Delivery: probably not, but perhaps a coordinaton between IS
and Library training efforts.
Data Warehouse: The most appropriate support model should be evolved.
Electronic Proposal/Submission: Probably has issues.
Project Database: Definitely want to have a significant Training and
Documentation effort for versions 3.
SAP Web: Issues surrounding the fact that the SAP web interface is NOT
the same as the SAP GUI.
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4th Quarter reports:
The Delivery Web page needs to get the html that will generate the
report for Delivery projects. (We know how to do this, and it's just a
matter of modifying the web page.)
- ----
6 month feedback on Performance Appraisal goals
Primary Reviewers should make a point of touching base with their
reviewees for a 6 month check-in on goals from the Performance
Appraisal. (Editorial note: WOW! Closing the loop! A welcome
change!)
- ----
Round Table:
Mike: Relese moves apace. We have a problem with SPARC 4's hanging, and
are working to find out why and formulate a solution.
Greg: There is an effort to work on electronic document management for
SAP based on the IXOS system.
Firming up the MCC/NECX/ECAT2 effort. Successfully tested MIT
Certificates landing on the NECX server.
Rocklyn: SAP Web Release 1 is out. Working on bugfixes to 6 or 7 issues.
Larry: SAP Technical Documentation project. Scope enlarged to not only
enable users to to write documentation, and now a consultant has been
hired who is writing the documentation.
Bill: Living in SGI hell. The sent us 10 replacement motherboards to
update the first of something like 17 machines that hang with a blue
line at the bottom of the screen.
Bill has written a talk about the hows and whys of certificates. He's
interested in help sanity checking it, and in giving the talk where
needed.
Bill is away on vacation week after next.
Andy: Working on Teacher/Course Evaluation project. They have a document
scanning and management product, AutoData to do a big chunk of the work.
Bob: Different aspects of SAP are showing improvement.
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