[9999] in Commercialization & Privatization of the Internet
Networked Multimedia:Commercial sites
daemon@ATHENA.MIT.EDU (S Dustdar)
Thu Feb 3 08:10:26 1994
Date: Thu, 03 Feb 94 12:58:04 GMT
From: S Dustdar <S.DUSTDAR@lse.ac.uk>
To: wg-imm@rare.nl, rem-conf@es.net, com-priv@psi.com
Dear Colleague
At the London School of Economics, Information Systems Dept.,
we are investigating the impacts of networked multimedia
information systems on organisations.(ONLY COMMERCIAL-sites)
Since YOU are *networked* and probably interested in using
multimedia systems you might be interested how these
networked multimedia systems CHANGE the way we
work in our organisations and with our customers.
I would be very thankful if you as a commercial site
would participate in this survey.
Thank you very much in advance and please excuse any
cross-postings of this questionnaire.
Dr. Schahram Dustdar
London School of Economics
Information Systems Department
S.Dustdar@lse.ac.uk
* the questionnaire takes only 10 minutes to complete
* upon request, I will forward an E-Mail-copy of the results
free of charge to you
* please send all replies until 14.FEB. 1994 to S.Dustdar@lse.ac.uk
* please feel free to forward the survey (e.g. to your IS/IT director, etc.)
Thank you vey much in advance for your help and co-operation!
<<< For Your Information >>>
Please read the following definition, as it will help
you understand the context in which it is used in
the questionnaire:
networked Multimedia information systems --
are computer-based interactive information systems which use the media types
- data and audio, (Level 1)
- data, audio and images (Level 2)
- data, audio, images and video (Level 3)
over the same networked infrastructure (like local area networks and wide area
networks)
****
A. Background questions
****
1. What is the name of your company?
2. How many people are employed by your company?
3. What is the approximate annual turnover of your company in US-D?
4. What is the primary business area of your company?
5. What is your job title?
B. The use of Networked Multimedia information systems in your company
****
1. What media types (Level 1, 2 or 3) do you use in your information systems
NOW?
2. What media types will you use in your information systems in 2 YEARS?
3. Do you use or plan to use Networked Multimedia information systems for
critical applications of your organisation? (Y/N)
If YES, which application area:
4. To what extent are telecommunication systems and information systems
integrated?
(measured on a 5 point scale: 1 very low to 5 very high, X not relevant/do not
know)
5. Who is responsible for the planning and implementation of Networked
Multimedia information systems? (eg. LAN-Manager, IT-director, ...)
C. Strategic Issues
****
(measured on a 5 point scale: 1 very low to 5 very high, X not relevant/do not
know)
Networked Multimedia information systems...
1. are included in our organisational IS/IT plan.
2. enhance our core business.
3. will be used for new products and services.
4. will increase our competetive advantage.
5. strengthen our customer relationship.
6. will lead to new customers, which we would not have reached otherwise.
7. others:
D. Organisational Issues
****
(measured on a 5 point scale: 1 very low to 5 very high, X not relevant/do not
know)
Networked Multimedia information systems lead to....
1. redesign of work procedures.
2. redesign of the organisational scope.
3. smaller organisations.
4. higher quality of decisions.
5. enhanced personal communications.
6. others:
E. Technical Issues
****
(measured on a 5 point scale: 1 very low to 5 very high, X not relevant/do not
know)
To what extent does your company use ...
1. Computer supported Telephony now / in 2 years?
2. Networked Fax systems now / in 2 years?
3. Document-Image Handling Services now / in 2 years?
4. Internal E-Mail now / in 2 years?
5. External E-Mail now / in 2 years?
6. Internet Services now / in 2 years ?
8. Desktop-Video Conferencing now / in 2 years?
9. Multimedia Training systems now / in 2 years?
10. others:
F. What are, in your view, the main BENEFITS of Networked Multimedia systems?
G. What are, in your view, the main CONSTRAINTS in using Networked Multimedia
systems?
H. Do you offer or plan to offer Networked Multimedia Services over the Internet
to your customers? (Y/N)
If YES, when and which services:
If NO, why:
I. Are you interested in receiving a copy of the results? (Y/N)
J. Would you like to participate in a more detailed questionnaire? (Y/N)
Thank you very much for participating and for your patience and please excuse
any cross-postings of this questionnaire.
