[9546] in Commercialization & Privatization of the Internet
Re: Internet in a box
daemon@ATHENA.MIT.EDU (Ed Tully)
Sun Jan 9 21:13:24 1994
From: tully@cscns.com (Ed Tully)
To: postman@lists.psi.com (William Manning)
Date: Sun, 9 Jan 94 19:09:28 MST
Cc: stpeters@dawn.crd.ge.com, jrg@galloway.sj.ca.us, com-priv@psi.com
In-Reply-To: <9401100003.AA12169@brazos.is.rice.edu>; from "William Manning" at Jan 9, 94 6:03 pm
One of the things we have realized is the lack of "neighborhood" support.
We have a support desk manned 16 hours a day to help people use the net;
i.e., either assist with getting on, performing functions; finding
resources, etc. And we try notto makeit impersonal so people will take
advantage of it. And believe me, they do! It is about the closest we will
come to "neighborhood" support.
Ed Tully
>
>
> Actually, the BBS thrives. Local provisioning is a great thing.
> One of the problems with the growth of the net is the scaleability
> of support issues. If these can be pushed into the neighborhood,
> where I can run down the the sysops house if need be, is a -MUCH-
> better deal than calling a big impersonal nation wide service.
> It also scales to larger numbers of connected sites/people.
> After all, TJWatson was convinced that there would be fewer than
> 20 computers in the whole world, with lots of connects to them
> as terminals. Does the same hold true for providers?
>
> --
> Regards,
> Bill Manning bmanning@rice.edu PO Box 1892
> 713-285-5415 713-527-6099 Houston, Texas
> R.U. (o-kome) 77251-1892
>
--
