[9356] in Commercialization & Privatization of the Internet
Re: Cost vs benefit of internet services (fwd)
daemon@ATHENA.MIT.EDU (Doug Humphrey)
Thu Dec 30 10:37:33 1993
Date: Thu, 30 Dec 1993 10:34:14 -0500 (EST)
From: Doug Humphrey <digex@ss1.digex.net>
Reply-To: Doug Humphrey <digex@ss1.digex.net>
To: com-priv@psi.com
---------- Forwarded message ----------
>The "Share a line" gig you're talking about just ends up costing your
>provider 4x the support load unless you're really running a NOC with the
>staff and all that is entailed there.
The support issue is the big one. If a bunch of people share a link,
then when that link fails, if 3 of those people who are sharing it
start calling the NOC and logging trouble tickets, etc. that is a load,
and if something that the "sharing" mechanism is doing starts to screw
the link up, that is another tech support load that should not be the
vendors issue.
>That support load is not insignificant, nor is it cheap to find people who
>are both good and willing to put up with handling problems at 3:00 AM,
We have a harder time finding them for 8am, than for 3am, but I
know what you mean ;-) We just started hiring 15 new support people,
and it looks like we might have to pay "day differential" to get them
to come in when the sun is up... vampires all...
Karl is right; the pipe and the bits are the least of it. It is the
support infrastructure that costs the most money, and that will become
the real difference.
Doug
