[9885] in Athena Bugs
Re: EZ program
daemon@ATHENA.MIT.EDU (Jonathan I. Kamens)
Sun Sep 13 21:05:59 1992
Date: Sun, 13 Sep 92 21:05:47 -0400
From: "Jonathan I. Kamens" <jik@pit-manager.MIT.EDU>
To: lmcquade@Athena.MIT.EDU
Cc: bugs@Athena.MIT.EDU
In-Reply-To: [9879]
I am sorry you are having trouble using EZ.
Please note that many users have successfully used EZ throughout the
summer and into the beginning of this semester. Yours is the first
bug report we have received claiming that the program is "really
messed up."
Therefore, I can only conclude either that there is something you are
not telling us which is causing the program to malfunction for you in
particular, or that you are doing something wrong.
I suggest you talk to the Athena User Consultants to narrow down the
problem. You can contact them by running "olc", or by going to room
11-115, or by calling x3-4435. They should be able to help you
figure out why you are having trouble. If there is, indeed, a bug,
they will be able to help you submit a bug report which is succinct,
detailed and useful to us; unfortunately, your previous bug report did
not provide enough details for us to be able to do any sort of work to
alleviate the problems you are having.
Jonathan Kamens
IS/Athena Quality Assurance
