[26557] in Athena Bugs
Re: zap-mozilla-certs doesn't touch firefox
daemon@ATHENA.MIT.EDU (Robert A Basch)
Thu Sep 1 17:20:54 2005
From: Robert A Basch <rbasch@mit.edu>
To: John Hawkinson <jhawk@mit.edu>
In-Reply-To: <20050831190828.GA9545@multics.mit.edu>
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Date: Thu, 01 Sep 2005 17:20:05 -0400
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On Wed, 2005-08-31 at 15:08 -0400, John Hawkinson wrote:
> Robert A Basch <rbasch@MIT.EDU> wrote on Wed, 31 Aug 2005
> at 14:59:24 -0400 in <1125514764.26002.24.camel@anhedonia.mit.edu>:
>
> > Ideally, the need to delete *any* certs would be exceptional...
>
> But this is not the world we live in.
My concern was that users might be encountering problems because
their certs are disappearing; there were a couple of reports of
this during 9.4 testing, although no such problem seems to have
been reported since the public release. If such a problem is
occurring frequently, it would be helpful to get specific bug
reports, and we should try to investigate further.
If, on the other hand, users typically need to "zap" because
they have forgotten the security password, as Jonathan suggests,
we can only try to ensure that the solution is properly documented.
An alternative to the "zap" script is to point users at the
special chrome URL for resetting the password:
chrome://pippki/content/resetpassword.xul
This worked for me, at least in a single test. (Doing this
also causes it to lose existing certs, etc.). This is
documented at:
http://kb.mozillazine.org/Master_password#Reset_your_master_password
which also describes how to reset the password in mozilla.
> Freshman with no understanding of Athena are having this problem.
Surely these users are not wedded to the name "zap-mozilla-certs",
though, as long as we update our documentation accordingly. It
looks like the relevant stock answer has indeed now been updated
for firefox:
http://web.mit.edu/answers/certs/certs_troubleshooting.html
Bob
