[18433] in Athena Bugs
Re: sun4 8.4.12: star office 5.2
daemon@ATHENA.MIT.EDU (Jonathon Weiss)
Thu Oct 19 19:10:04 2000
Date: Thu, 19 Oct 2000 19:10:01 -0400 (EDT)
Message-Id: <200010192310.TAA19375@speaker-for-the-dead.mit.edu>
To: Cang K Truong <cktruong@mit.edu>
CC: bugs@mit.edu
In-reply-to: "[18284] in Athena Bugs"
From: Jonathon Weiss <jweiss@MIT.EDU>
> What were you trying to do?
> [open staroffice.]
>
> What's wrong:
> it fails to load certain components and consequently does not open.]
>
> What should have happened:
> [the program opens and i can type my work for 21w.780. would you send a message to Jackk@mit.edu if you find any problems? he's the course instructor and he would appreciate hearing from you.]
Hi,
The following message wen out about 2 weeks ago. It went to
jackk@mit.edu, but I just noticed that you weren't cc'd. I'm going to
close your bug report now, but thank you for taking the time to submit
it.
Jonathon Weiss
jweiss@mit.edu
MIT IS/Athena Programmer
[10089] daemon@ATHENA.MIT.EDU (Alex T Prengel) Consulting_FYI 10/05/00 16:18 (33 lines)
Subject: Star Office crashes
Message-Id: <200010052018.QAA15553@astrophel.mit.edu>
To: jackk@MIT.EDU
cc: alexp@MIT.EDU, apse@MIT.EDU, cfyi@MIT.EDU, facdev@MIT.EDU,
perelman@MIT.EDU, copley@MIT.EDU
Date: Thu, 05 Oct 2000 16:18:45 -0400
From: Alex T Prengel <alexp@MIT.EDU>
Hello,
I'm one of the people working on the Star Office problem where it won't
start with an error message:
"Failed to load necessary components"
We think we've found the problem- it's most likely due to corruption in
a file .user52.rdb that Star Office stores in each user's home directory.
Users experiencing this should delete file ~/.user52.rdb (Star Office
needs it but will recreate it if it is not found- the presence of an existing
but corrupted copy is probably the cause).
It's important for users running Star Office for the first time to
let it launch completely, and then to do a normal exit to shut it
down. Killing it prematurely or logging off without exiting the
application is a likely source of the corruption.
We've also found that using some other Window managers causes Star Office
problems- it's best to stick with the default mwm Window Manager on Athena.
Please let us know if this fixes the problem.
Alex Prengel
Academic Computing Support Team
--[10089]--
