[18421] in Athena Bugs
Re: sun4 8.4.12: StarOffice
daemon@ATHENA.MIT.EDU (Jonathon Weiss)
Sun Oct 15 22:24:39 2000
Date: Sun, 15 Oct 2000 22:24:34 -0400 (EDT)
Message-Id: <200010160224.WAA23635@Bearing-An-Hourglass.mit.edu>
To: Cang K Truong <cktruong@mit.edu>
CC: bugs@mit.edu
In-reply-to: "[18307] in Athena Bugs"
From: Jonathon Weiss <jweiss@MIT.EDU>
> What were you trying to do?
> Start StarOffice
>
> What's wrong:
> Error message: "Failed to load necessary components"
>
> What should have happened:
> Should have created office52 directory and config. files
>
> Please describe any relevant documentation references:
> .office52.* directories for linux and sun platforms are
> present.
Hi, sorry it's taken us so long to get back to you. The people
investigating this problem came to the following conclusion:
>We think we've found the problem- it's most likely due to corruption in
>a file .user52.rdb that Star Office stores in each user's home directory.
>
>Users experiencing this should delete file ~/.user52.rdb (Star Office
>needs it but will recreate it if it is not found- the presence of an existing
>but corrupted copy is probably the cause).
>
>It's important for users running Star Office for the first time to
>let it launch completely, and then to do a normal exit to shut it
>down. Killing it prematurely or logging off without exiting the
>application is a likely source of the corruption.
>
>We've also found that using some other Window managers causes Star Office
>problems- it's best to stick with the default mwm Window Manager on Athena.
Thanks for taking the time to let us know about the problem. I'm
going to close your bug report now, but if this doesn't solve the
problem, please let us know and we'll re-open it.
Jonathon Weiss
jweiss@mit.edu
MIT IS/Athena Programmer
