[73] in Athena_Backup_System
Re: [delgado@MIT.EDU: We are having a meeting on Thursday....]
daemon@ATHENA.MIT.EDU (Jeffrey I. Schiller)
Thu Feb 9 00:49:06 1995
Date: Thu, 9 Feb 1995 00:48:48 -0500
To: David Krikorian <dkk@MIT.EDU>
From: jis@MIT.EDU (Jeffrey I. Schiller)
Cc: op@MIT.EDU, athena-backup@MIT.EDU, tjm@MIT.EDU, delgado@MIT.EDU,
salemme@MIT.EDU, jweiss@MIT.EDU
At 11:46 AM 2/8/95, David Krikorian wrote:
>Yes we are having a meeting on Thursday (2/9).
>
>Agenda:
>
> - Update and review of Tape Slave Progress
>
> - Operational support requirements - This is something
> which came out of the meeting with Database Services.
> We need to develop some concrete ideas about what we
> really want from DS in terms of support requirements
> and also how our operations group will and theirs will
> cooperatively support the ABS when it is in production.
I cannot attend your meeting, though I will comment:
I do not believe that operation of this system should require support from
ABS. Backup is a real time operation that has to be operational 24-hours a
day, 7 days a week. The Athena ops staff operates on such a schedule, I
don't know about ABS.
Put another way:
o It is a requirement that the Athena Backup service be operational 24
hours per day, 7 days per week. This means that if something breaks at 11PM
on Christmas Day and an operations person is working on it, they must be
able to call in support at that time. If ABS is to be supporting this
service (such that they may need to be in the operational loop), then they
will have to have an appropriate person on-call 24 hours per day 7 days per
week (as we do). If ABS must charge us for this service, then this cost
needs to be known and added into the cost for the project (or an
alternative strategy must be found).
-Jeff
