[32946] in Zephyr_Bugs
=?GB2312?B?ob7XqNK1x7DMqLy8xNzRtcG3ob+437y20dDQ3rDg?=
daemon@ATHENA.MIT.EDU (=?GB2312?B?zfXAz8qm?=)
Sat Dec 3 01:28:42 2005
Message-Id: <200512030628.jB36SEOW007092@fort-point-station.mit.edu>
From: =?GB2312?B?zfXAz8qm?= <greenfoursz@126.com>
To: zephyr-bugs@mit.edu
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Reply-To: training@greenfour.com
Date: Sat, 3 Dec 2005 14:28:13 +0800
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<p class="MsoNormal" align="left"><b><font color="#000080"><span class="b101" style="LETTER-SPACING: 0pt"><font face="黑体" size="6">【</font></span><span class="b101" style="LETTER-SPACING: 0pt; TEXT-DECORATION: none"><font face="黑体" size="6">专业前台技能训练】</font></span></font></b></p>
<p class="MsoNormal" align="left"><span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><font size="4" face="楷体_GB2312" color="#0000FF"><b><i>——打造自我成为卓越的前台接待员！</i></b></font></span></font></p>
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<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%"> </p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%"><span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><font face="宋体" color="#0000ff" size="2">前台人员以及前台接待工作的状态、质量，是企业重要的对外形象窗口之一。接待人员的行为举止、工作态度等所营造的文化氛围，影响着决定到访客人对企业重要的第一印象。</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%"><font face="宋体" color="#0000ff" size="2">前台文员是企业的形象代言人。其良好的职业形象、专业的职场礼仪是个人职业素养的体现，也是企业形象的载体；<span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">提高服务意识、</span>掌握标准的礼仪行为规范，在提高工作效率的同时将为企业赢得更多的机会，让企业更有竞争力。</font></p>
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<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%"><b><font class="f14" id="zoom0" face="宋体" color="#000080" size="2"><span style="mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">培训收益：</span></font></b></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font class="f14" id="zoom0" face="宋体" color="#000080" size="2">提高<span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">前台接待人员</span>的<span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">职业素养</span>；<O:P>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font class="f14" id="zoom56" face="宋体" color="#000080" size="2">了解和掌握各种接待工作中以及职场上的礼仪行为规范；</font></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font class="f14" id="zoom57" face="宋体" color="#000080" size="2">以客户意识服务心态为中心，把良好的礼仪行为习惯体现在每一个工作细节中；</font></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font class="f14" id="zoom58" face="宋体" color="#000080" size="2">掌握接待客户的必备礼节，从细微之处体现对他人的尊重；</font></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font class="f14" id="zoom59" face="宋体" color="#000080" size="2">了解接待客户的礼仪细节，让您的每一位客人宾至如归；</font></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><font face="宋体" size="2"><font class="f14" id="zoom60" color="#000080">树立前台接待人员专业的职业形象。</font><font class="f14" id="zoom0"><O:P>
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<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><font face="宋体" size="2"><b><font color="#000000">培训对象</font></b><font color="#000000">：</font></font></font><font face="宋体" size="2"><span style="mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">企业前台文员、秘书、客服、销售人员等</span><font class="f14" id="zoom3" color="#000000">。<br>
<b>培训时间</b>：2005年12月25日（周日 </font><font class="f14" id="zoom24" color="#000000">9:00-18：00</font><font class="f14" id="zoom3" color="#000000">）<br>
</font><font class="f14" id="zoom7" color="#000000"><b>培训费用</b>：</font><font class="f14" id="zoom22"><font color="#0000ff"><span style="FONT-WEIGHT: 700">RMB
900元/人，3-5人9折优惠；5人以上8折优惠。</span></font><font color="#000000">（包括讲课费、教材、午餐等）。</font></font></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><font face="宋体"><span style="BACKGROUND-COLOR: #ffff00"><b><font class="f14" id="zoom22" color="#ff0000" size="2">特别承诺：120分钟内对此课程不满意无条件退款！！！</font></b></span><font size="2"><font class="f14" id="zoom46" color="#000000"><br>
</font><font class="f14" id="zoom31" color="#000000"><b>培训地点</b>：</font><font class="f14" id="zoom23" color="#000000">深圳格林酒店</font></font></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><font face="宋体"><b><font class="f14" id="zoom47" size="2">联系我们：<font color="#0000ff"><a href="http://www.greenfour.com">深圳市格林管理咨询有限公司</a></font></font></b><font size="2"><font class="f14" id="zoom47">（<a href="http://www.greenfour.com">http://www.greenfour.com</a>）</font><font class="f14" id="zoom48"><span class="a14"><b><font class="f14" id="zoom3" color="#000000"><br>
</font></b></span></font><span class="a14"><b><font class="f14" id="zoom3" color="#000000">咨询热线</font></b><font class="f14" id="zoom49" color="#000000">：</font><font class="f14" id="zoom3" color="#000000">0755-83745789 </font><font class="f14" id="zoom50" color="#000000">
<b>企业一号通</b></font><font class="f14" id="zoom3" color="#000000"><b>：</b>0755-61609970（24小时为您提供咨询服务） </font></span></font></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><b><font class="f14" id="zoom32" color="#000000" face="宋体" size="2">报名参加流程</font></b><font face="宋体" size="2"><font class="f14" id="zoom32" color="#000000">：<br>
1. 下载报名表填写好后传真至：0755-83745786 </font><font class="f14" id="zoom25" color="#000000"><a href="http://www.wl263.com/com/greenfour/down/1131260853.doc"><b>下载
>></b></a></font><font class="f14" id="zoom33" color="#000000">
或E-mail： <a href="mailto:training@greenfour.com">training@greenfour.com</a><br>
2. </font><span style="COLOR: black; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman">培训课程名额有限，会场限制人数，请提前报名或预定；</span></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><span style="COLOR: black"><font face="宋体" size="2">
3</font></span><font face="宋体" size="2"><font class="f14" id="zoom36" color="#000000">.
</font><span style="COLOR: black; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman">请将以上报名回执填写正确完整回传我司，我司会有专人与您取得联系；</span></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><font face="宋体" size="2"><font class="f14" id="zoom37" color="#000000">
4. </font><span style="COLOR: black; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman">如希望此课程进行内训，请及时咨询我司培训部安排内训事宜；</span></font></p>
<p class="font9" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="left"><font face="宋体" size="2"><font class="f14" id="zoom38" color="#000000">
5. </font><span style="COLOR: black; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">为了您的报名正确无误，回传报名回执后请再次电话确认。</span></font></p>
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<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><b><font face="宋体"><span style="mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-weight: normal"><font color="#000080" size="2">讲师简介</font></span><font size="2"><font color="#000080"><span style="mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-weight: normal">：</span></font><span style="COLOR: blue; mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-weight: normal">
慧子老师</span></font></font></b></p>
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<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><font face="宋体" size="2">格林管理咨询高级讲师、广东省大学生就业之星大赛礼仪顾问、特约记者、自由撰稿人。</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><font face="宋体" size="2">曾任日本松下电器产业（株）、日本特殊陶业（株）等跨国公司及民营企业高级管理人员，曾在日本松下电器总部（大阪）长期研修、多次前往日本本田技研（株）、日本昭和减震器（株）等多家公司参观学习。有十多年的外企和民企管理实战经验，全国招商会巡回演讲经验。</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><font face="宋体" size="2">致力于员工个人职业形象与职业生涯成长之关系，职场礼仪与企业经营管理的研究、教学与实践，
将日本企业礼仪文化管理之道结合中国企业管理发展之实际，从全新的角度阐述职场礼仪与企业文化、经营管理之间的关系。对演讲与口才、提高说服力的表达技巧、有效沟通技巧、企业流程化、系统化管理流程的建立及客户服务技巧等方面，具有丰富的实战经验。曾给多家大型公司进行企业职场礼仪、客户服务技巧、有效沟通技巧、演讲与口才等的培训，深受欢迎。</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><font face="宋体" size="2"><b>主讲课程</b><br>
<font color="#000000"><span style="BACKGROUND-COLOR: #e8e8e8"><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-family: Arial">※
商务（</span>职场）礼仪<span lang="EN-US" style="BACKGROUND-COLOR: #e8e8e8; mso-spacerun: yes">
</span><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-family: Arial">※</span>
专业前台技能训练<span lang="EN-US" style="BACKGROUND-COLOR: #e8e8e8; mso-spacerun: yes">
</span><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-family: Arial">※
</span>客户服务意识技巧 <span lang="EN-US" style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-family: Arial"><span style="BACKGROUND-COLOR: #e8e8e8; mso-spacerun: yes"> </span><O:P>
</O:P>
</span></span></font></font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><span style="BACKGROUND-COLOR: #e8e8e8"><font face="宋体"><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><font color="#000000" size="2">※
有效沟通技巧<span lang="EN-US"><span style="BACKGROUND-COLOR: #e8e8e8; mso-spacerun: yes">
</span>※ 高级</span></font></span><font color="#000000" size="2"><span style="BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">秘书职业技能培训<span lang="EN-US" style="BACKGROUND-COLOR: #e8e8e8; mso-spacerun: yes">
</span></span><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">※
商务演讲呈现技巧 </span><span style="BACKGROUND-POSITION: 0% 50%; BACKGROUND-ATTACHMENT: scroll; BACKGROUND-REPEAT: repeat; BACKGROUND-COLOR: #e8e8e8; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-spacerun: yes"> </span></font></font></span>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><b><font face="宋体" color="#000000" size="2">授课风格</font></b><font face="宋体" size="2"><br>
幽默风趣、优雅大方，深入浅出、寓教寓乐。</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><font face="宋体" size="2">跨国公司及民营企业的经营管理理念和丰富的实战经验，以及多年从事专业培训、节目主持、文章撰写所积累的深刻体验，使其培训课程内容针对性强，简单、适用、可操作。不仅让学员在课堂上学有所获，而且还能根据企业实际，将培训的后续实践、操作方案导入企业日常运作中，帮助企业解决实际问题，真正体现培训价值。其高素质的职业形象、强震撼力的语言表达、专业精细的客户服务，以及极具亲和力、感染力的课程呈现，深受学员喜爱。</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%"><b><font face="宋体" size="2">服务过的部分客户</font></b><font face="宋体" size="2"><br>
<font color="#000000"><span style="mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">中国（BP）石油、广电集团、广东立信集团、</span><span style="mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">东莞移动、佛山移动、美的微波炉、深圳发展银行、网易、广东从兴电子、东莞泰科电子、东莞伟易达、</span><span style="mso-bidi-font-size: 12.0pt; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">丸美中国支社、广州广达鞋业有限公司、广东省广播电视培训中心、北京京露虹商贸有限公司、武汉丽芳化妆品有限公司、安徽新嫁娘美容美发用品有限公司、宁夏长春林商贸有限公司、河北天龙公司、河南郑州雅丽有限公司、</span><span style="mso-bidi-font-size: 12.0pt; m!
so-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">华南理工大学、北京师范大学、北京理工大学、中山大学、暨南大学等</span></font><br>
</font></p>
</td>
</tr>
</tbody>
</table>
<font class="f14" id="zoom55">
<hr noShade SIZE="1">
</font>
<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"><b><span style="mso-bidi-font-family: Arial; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-weight: normal"><font face="宋体" color="#000080" size="2">课程提纲：</font></span></b></p>
<p class="MsoNormal" style="MARGIN: 0px 0cm 0px 42pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 150%"> </p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LAYOUT-GRID-MODE: char; LINE-HEIGHT: 150%" align="justify"><b><u><font face="宋体" size="2">一：<b style="mso-bidi-font-weight: normal"><font color="#000000"><span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">前台接待人员为什么要学习礼仪、打造专业的职业形象？</span></font></b><U1:P>
</font></u><font face="宋体" size="2"></U1:P>
</font></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LAYOUT-GRID-MODE: char; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">《服务意识与礼仪》<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 1、职场礼仪对个人成长与发展的影响；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 2、服务意识是如何体现在礼仪行为中的；<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 3、良好的个人形象和服务之间的关系；<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">首先让学员意识了解为什么要学习礼仪？其重要性；</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">只有具备了服务的意识，才能在工作中用好礼仪，并形成良好的礼仪行为习惯。</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><font face="宋体" size="2"><U1:P>
</U1:P>
<u>二：职场礼仪的行为规范是什么？如何打造个人的职业形象？</u><U1:P>
</U1:P>
</font></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">职场礼仪<span lang="EN-US">-行为举止篇<U1:P>
</U1:P>
</span></font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 1、行为举止礼仪的原则：站姿、坐姿、步姿等仪态控制。在职业场合的行为限制，控制负面行为的技巧；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 2、规范得体的行礼，鞠躬的尺度与节奏<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 3、</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">表情、眼神、视线、手势的范围区分与得体运用；与客户距离、位置的把握；递送物品的要求与规范；</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 4、</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">微笑：微笑的训练方法、以及不同情况下微笑展示的尺度，特殊情况下的情绪控制，用<span lang="EN-US">“心”微笑的方法；</span></span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
打造形体语言的魅力。规范前台人员的行为举止，到位的仪表、神情、肢体语言，让人感觉端庄幽雅、大方得体、训练有素,<span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA"><font color="#000000">在客人面前体现高素质的状态。</font></span>
</U1:P>
<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">职场礼仪<span lang="EN-US">-电话礼仪篇<U1:P>
</U1:P>
</span></font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2">电话是树立企业形象的重要窗口之一<U1:P>
</U1:P>
<span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 1、有声语言的传递：电话的“声音表情”<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 2、无声语言所传递的思想与情感<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 3、如何接电话、转电话、打电话<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 4、运用“同理心”进行电话倾听与沟通<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2">电话礼仪六要素，以及打电话的注意事项<U1:P>
</U1:P>
<span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
使用电话时，表情、眼神、肢体语言对电话沟通效果的影响；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">电话沟通的语气、语态等对树立公司整体印象的重要性。</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span lang="EN-US"><font face="宋体" size="2"> <U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><font face="宋体" size="2"><u>二：职场礼仪的行为规范是什么？如何打造个人的职业形象？</u><U1:P>
</U1:P>
</font></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">职场礼仪<span lang="EN-US">-办公室礼仪篇<U1:P>
</U1:P>
</span></font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 1、办公接待区域礼仪3S<U1:P>
</font></span><font face="宋体" size="2">（整理、整顿、清洁）<span lang="EN-US"></U1:P>
<O:P>
</O:P>
<O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 2、给客人奉茶（咖啡）的礼仪<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 3、给宾客引路的礼仪<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 4、与客人共乘电梯的礼仪<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 5、</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">会客室接待与座位的礼仪</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 6、</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">乘车礼仪</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
办公环境是提高工作效率、取得顾客信赖的重要因素<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">宾至如归，<font color="#000000"><span style="mso-bidi-font-size: 12.0pt; mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman; mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">以良好的企业文化氛围感染客户</span><U1:P>
</font></U1:P>
</span><span lang="EN-US"><U1:P>
</U1:P>
<O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">职场礼仪<span lang="EN-US">-接待礼仪篇<U1:P>
</U1:P>
</span></font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2">运用<span lang="EN-US">“同理心”抓住客户的“感觉”<U1:P>
</U1:P>
<O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 1、准备礼仪：接待客户的Key-man之道<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 2、说话礼仪：礼貌得体的话语，说话的清晰度与亲和力技巧，控制负面语言的技术<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 3、称呼、问候、寒暄的要领<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 4、介绍礼仪<U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 5、</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">得体礼貌的握手、错误的握手</span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; tab-stops: list 18.0pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> 6、接递名片的礼仪，与忌讳动作]<O:P>
</O:P>
</font></span></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</U1:P>
</font></span></b><font face="宋体" size="2"><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; MARGIN-LEFT: 17.25pt; TEXT-INDENT: -17.25pt; LINE-HEIGHT: 150%; tab-stops: list 17.25pt" align="justify"><span lang="EN-US"><font face="宋体" size="2"> *
</font></span><font face="宋体" size="2"><span style="mso-bidi-font-size: 12.0pt">无论是前台的接待人员，还是客户服务人员，和客户交往中，抓住客户的感觉，留下自己的<span lang="EN-US">“真实瞬间”，为以后的交往打下坚实的基础。所有礼仪规范的学习都是为了打造具有竞争力的“真实瞬间”</span></span><span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">职场礼仪<span lang="EN-US">-仪表仪态篇<U1:P>
</span></font></span></b><font face="宋体" size="2"></U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 1、工作时间内头发、面容、指甲、香水等规范<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 2、男士仪容仪表的着装规范<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 3、女士仪容仪表的着装规范<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 4、工作时间内首饰佩带的规范要求<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 5、良好的个人仪容仪表习惯<O:P>
</O:P>
</font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</font></span></b><font face="宋体" size="2"></U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> *
懂得着装技巧与着装规范，以及着装的TPO原则<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> *
各种场合的得体的着装术<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> <U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><u><font face="宋体" size="2">三：礼仪文化的形成<U1:P>
</font></u></b><font face="宋体" size="2"></U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: blue"><font face="宋体" size="2">《礼仪文化与企业影响力》<U1:P>
</font></span></b><font face="宋体" size="2"></U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 1、礼仪对个人的影响力，良好礼仪习惯的力量；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 2、礼仪对企业的影响力，礼仪文化的形成与企业经营管理之间的关系；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 3、成为良好个人修养的高素质人才的执行力关键；<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> 4、态度→思想→行为→结果！<O:P>
</O:P>
</font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><b><span style="COLOR: red"><font face="宋体" size="2">培训目的<U1:P>
</font></span></b><font face="宋体" size="2"></U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> *
高素质的企业造就高素质人才，高素质人才成就高素质企业；<U1:P>
</U1:P>
<O:P>
</O:P>
</font></p>
<p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><font face="宋体" size="2"> *
心变则思想变，思想变则行为变，行为变则结果变，一切变化从内心开始，一切行为从自我做起。养成良好的行为习惯。<span lang="EN-US"><O:P>
</O:P>
</span></font></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%" align="justify"><span lang="EN-US"><font face="宋体" size="2"> <U1:P>
</U1:P>
<O:P>
</O:P>
</font></span></p>
<p style="MARGIN: 0px 0cm; LINE-HEIGHT: 150%" align="justify"><b><span style="mso-bidi-font-family: Times New Roman; mso-font-kerning: 1.0pt"><u><font face="宋体" size="2">四：培训总结</font></u></span></b></p>
<p class="MsoNormal" style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; LINE-HEIGHT: 150%; mso-line-height-rule: exactly"><span style="mso-ascii-font-family: Times New Roman; mso-hansi-font-family: Times New Roman"><b><font class="f14" id="zoom0" face="宋体" color="#000080" size="2"> </font></b></span></p>
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