[86] in Tooltime
Kick-off meeting notes 5/1/96
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Wed May 1 12:49:41 1996
Date: Wed, 1 May 1996 12:50:17 -0400
To: tooltime@MIT.EDU
From: wade@MIT.EDU (Steven Wade Neiterman)
Cc: pakulat@MIT.EDU, jwl@MIT.EDU
Scopus Implementation Kick-Off Meeting May 1, 1996
Attending: Sousa, Dupuis, Larrabee, Thomas, Willis, Charbonneau
Pakulat, Lee, Wade, Arnett
- Started with Introductions
- Brief explanation of today's help desk,
volume, customers, data captured
- Allowed time for round table questions, reviewed activities and time
commitment for next three days (thru Friday 5/3).
- Action items:
- Meeting 12:45 5/1/96 in 11-226 to review in more detail how the Help Desk
functions. Will review housecall activity with Joanne at 1:15.
- Joanne will furnish information/document on Help Desk business plan
- Peter will furnish information on existing field definitions
- Meeting 11:00 5/2/96 in 11-124A with Help Desk Staff meeting to review
existing screens and process.
- Lynne will install Eudora in 16-720 and demo to Terry
- Terry to use the tooltime@mit.edu list for sending questions. This
should facilitate information gathering with less meetings. As a result,
we need to add additional people to tooltime (e.g Harold, Joanne,
Cynthia, etc.).
- Anyone needing entry cards for Building 16 should see Wade
- We need to load the demo data that comes with Scopus (Wade/Terry)
- Scoups client is running on all Dell machines in Building 16 (the
initial problem was that the application name needed to be specified
as SupportTEAMplus).
- Need to setup accounts for everyone on tooltime (Wade)
- Learning Tcl should not be a problem, takes about a day. Currently,
we have two books. We may want to buy one (or two) more.
- Ray and Wade will evaluate packaging (via the Wise installer) the
Windows client program for distribution (currently via a CD) via the
network. Need to investigate the location of the components and if the
setup program is doing anything tricky (e.g. edit autoexec.bat).
Terry to check on distribution issues.
- Oliver and Wade will setup the tooltime locker with a Solaris client.
Intention is to invoke client via (add tooltime; xxxx). Terry to check
on issues/availability with a Irix client.
