[58] in Tooltime
reference
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Wed Mar 27 11:50:44 1996
Date: Wed, 27 Mar 1996 11:50:38 -0500
To: tooltime@MIT.EDU
From: goguen@MIT.EDU (Barbara Goguen)
Mike Draper, Stream International
Stream has been using Scopus since September 1994. Mike was not there when
they implemented Scopus - he joined the company after it was in place.
They did look at both Vantive and Clarify at the time. They chose Scopus
because of the fact that they were impressed by the technology and by the
depth of the technical knowledge of folks out in Emeryville. They felt
Scopus had a better handle on workflow than the others. They did note a
weakness in the sales area, though. And they are concerned that the field
organizations have not grown to keep up with the overall growth in the
company.
They are running on an NT SQL Server. They have 350 concurrent users on 1
NT server and haven't maxed out the server.
Stream provides help desk support for vendors such as Microsoft, Lotus,
etc., plus first line support for Fortune 500 companies who want to
outsource their help desk stuff.
They are running a highly customized application of Scopus. The did use
Scopus Consulting Services to implement it, and he said Scopus did it all.
He wishes that they had taken an approach more along the lines of what I
think we want to do where more internal developers get involved earlier on
so that there is the knowledge transfer. He mentioned that one local guy,
Ken Ericson, is extremely knowledgeable.
For clients, they are mostly running NT, Win '95, and Windows for
Workgroups. No Macs, no UNIX.
They have not implemented the Web interface yet but hope to in the next
couple of months.
Interesting quote: "They recently got Dick Campbell from Sybase. He's a
really good guy." Should we just discount the rest of this reference?
-barbara
goguen@mit.edu
617-253-6135
