[567] in Tooltime
regarding thawed logs
daemon@ATHENA.MIT.EDU (Nicholas S. Howard)
Wed Nov 19 19:02:02 1997
To: tooltime@MIT.EDU
Date: Wed, 19 Nov 1997 19:01:27 EST
From: "Nicholas S. Howard" <nhoward@MIT.EDU>
regarding this statement:
[Frozen logs are marked "PENDING" automatically on a nightly basis when
they should be reopened, so you can exclude ALL FROZEN LOGS...you don't
have to worry about the date]
-------------------------------
THIS IS BAD!!!!!!!
logs that thaw on a certain date thaw on that date for a REASON. It is NOT
appropriate to just file them off to the back of the pending queue.
They should become "THAWED" if anything.
Whatever is done with them, they should continue to remain in front of the
pending queue, such that "unseen" would be an okay place to put them, so
long as a stamp was added to the bottom of the history field saying "thawed on
such and such date"
WHY???? there is a REASON why a log thaws on a certain date. If nothing
else, some clients say "I will be back on such and such a date." Freeze the
log until that date and it should show up in front so someone calls him on that
date. why should he get this priority? he always has in the past and
switching to scopus is not sufficient to justify a change here.
while I'm at it, what does "close on thaw" do? if it closes logs, thats a BAD
thing. why? it is not uncommon for a log that a new consultant has entered
new vmail or (more commonly) gotten a call in about a log that was frozen
"close on thaw if the client doesn't call back" and not remembered to put
it back in pending. If this log is closed, then the clients log will not be
touched until the client calls again.
Nick
