[561] in Tooltime
Re: help tools: just looking at the data
daemon@ATHENA.MIT.EDU (Rob Smyser)
Wed Nov 19 10:50:38 1997
Date: Wed, 19 Nov 1997 10:45:42 -0500
To: Steven Wade Neiterman <wade@MIT.EDU>, tooltime@MIT.EDU
From: Rob Smyser <smyser@MIT.EDU>
In-Reply-To: <v03007809b098a8d9e4ee@[18.177.1.22]>
Once source of not-using-lookup trouble is Voice mail. People speak really
inarticulately at times and call from lab phone numbers that are not
registered as their primary phone. For instance, Alex Midler sounds like
schmidler on the phone and called from a secondary phone. That was tough
to track down until I called him back and asked him for his user name.
Barb, I think we should modify our voice mail message to ask for a
username, since that is the _only_ piece of unambiguous information a
customer can give us, and the only one from which we can find out
everything else about them.
Rob
At 09:59 AM 11/19/97 -0500, Steven Wade Neiterman wrote:
>
>I took a very quick look at the insteraction between Scopus and Warehouse
>lookups and it seems the warehouse lookup is being used, but, there might
>be some room for improvement.
>
>There have been 256 new logs since Friday night.
>
> 70% of the logs have warehouse information filled in.
>
> If you remove the 26 records that have no real information filled in,
> the percentage of records with warehouse info is 80%, which is pretty
> good.
>
>We might want to see what happened to the other 20% as this becomes vital
>when we begin to turn on the web certificate for users to view their
>questions.
>
>..Steve
>
>
>
>
