[544] in Tooltime
Q-man scripts
daemon@ATHENA.MIT.EDU (Nicholas S Howard)
Mon Nov 17 18:26:18 1997
To: tooltime@MIT.EDU
Date: Mon, 17 Nov 1997 18:26:10 EST
From: Nicholas S Howard <nhoward@MIT.EDU>
I need the following to best do my job of queue management:
1. a script that takes in a date I give it and gives me all logs that are
marked housecall that are not closed, cancelled or frozen (where frozen means
set to frozen with a future thaw date) and all taken logs that have not been
modified since the entered date. (in other words all pending/unseen/thawed/new/
urgent/taken housecall logs regardless of mod date, and all other taken logs
that haven't been modified since the entered date)
[note: this is only for logs that would have been found in the old database,
not unix logs]
2. a method that allows me to, in whatever ever manner, print a selected
(not algorithmacly determinable) subset of this list, in a format that is
reasoanble to decipher (unlike what the "print" button gives) and is not
overly space wasting (people respond better to a few pieces of paper
rather than a ream that says the same thing) and overly time consuming
(before I would look at a log for a few seconds, if I thought It needed
printing would click print and move on rather than write down the log#
and afterwords go into netscape and type in log#s, wait, click print, type
in the next # etc.) like the web printing is.
3. a method of marking logs that are kept open for traking purposes and don't
need to have attention brought to them even if they are x days untouched.
(before this included referred or the word omit added to the secret field)
4. a script (or means) to find all logs opened by a particular person and a
script (or means) to find all logs closed by a particular person.
5. a means of finding logs that have some attribute outside of the history
field and some particular ford in the history field. (eg. all pending
logs involving pc's that have the name hoiwai in the history field)
6. a script to find all pending logs that were created before a certain date.
7. a means to find all logs modified within some time period. (eg. all
logs modified within the last 2 hours or all logs modified during the week
of .....)
8. a means of finding all logs taken by any one of list of people. (eg. all
lags taken by plee or anger)
9. a method of obtaining a found set of a list of log#s (eg. I have a list of
log#s for logs that are in the housecall area and I want to have a working
set of that list or I was given a list of logs for log busting and I want to
creat THAT working set)
10. a single keystroke or mouse clicable script that shows the next log on the
found set. (I need to read the last entry in the history of each log to
determine whether to print it and there is no good reason to have to switch
to a different window, figure out where to click for the next log and double
click there)
These are just me NEEDS for THIS part of my job, I will send more for my
opinions of what is reasonably requestable for other parts.
Nicholas Howard
