[506] in Tooltime
Re: Confirmation of Email received
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Fri Nov 14 09:59:35 1997
Date: Fri, 14 Nov 1997 09:59:44 -0500
To: goguen@MIT.EDU, wade@MIT.EDU
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Babs,Steve,
How about the following? Steve, you are able to include a log number in the
first sentence, right, just not a mailing list name?
Cheers,
-Debi
================================================================
To: [original sender]
Cc: [everyone the original message went to (except the mailing list itself)]
Reply-To: [mailing list from which the log was generated]
Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
the original subject)
Welcome to the new automated email interface to our call tracking database.
Your email was temporarily assigned Log ID XXXXXX in our database.
1.) If this is a new case, please use the subject line above (which
contains your log number) in any subsequent email regarding this case,
so that we may track all related correspondence in one place.
2) If you were sending email regarding an existing case which already
HAS a Log ID in our database, we will consolidate your case under one
Log ID and send you an update at that time. In the meantime, please use
the subject line above for any further correspondence regarding
this case.
Sincerely,
The MIT Support Process
-----------
[Include original email here].
================================================================
For confirmation of additional messages which are associated with an
EXISTING LOG, how about the following:
================================================================
To: [original sender ONLY]
Reply-To: [mailing list from which the log was generated]
Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
the original subject)
Welcome to the new automated email interface to our call tracking database.
Your email was added to Log ID XXXXXX in our database.
Please be sure use the subject line above (which contains your log
number) in any subsequent email regarding this case, so that we may
track all related correspondence in one place.
Sincerely,
The MIT Support Process
-----------
[Include original email here].
================================================================
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
