[5] in Tooltime
MIT interested in Scopus
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Wed Jan 24 14:59:37 1996
Date: Wed, 24 Jan 1996 14:59:31 -0500
To: tooltime-mtg@menelaus.LOCAL
From: goguen@MIT.EDU (Barbara Goguen)
>Date: Fri, 12 Jan 96 15:47:05 EST
>From: goguen (Barbara Goguen)
>To: bpapp@msmail.scopus.com
>Subject: MIT interested in Scopus
>Fcc: Savebox
>
>(I originally sent this same message to Steve Therrien whom I was
>misinformed was the person I should first attempt to re-contact at
>Scopus. I hope you can get back in touch with me soon, Bill.)
>
>Hi, Bill. Allow me to introduce myself. My name is Barbara Goguen and
>I have recently been given the title of Support Tools Coordinator here
>at MIT Information Systems. I received your contact information from
>Harold Pakulat and Kim Carney, two names which I am assuming will sound
>familiar to you.
>
>As you know, MIT Information Systems has been involved in reengineering
>their help desks over the past year. As part of that reengineering
>effort we have been trying to identify a common help desk software tool
>that among other things has client software for UNIX, Mac and PC
>platforms, has built-in security features in the form of kerberos or
>SQL*Net/Secure Network Services, has a Web interface, and runs on an
>Oracle database. As you know, Scopus was one of the products under
>evaluation during the summer months. At that time there were two
>conditions that caused us to stop evaluation of your product - one was
>the absence of a Web interface, and the other was that we thought we had
>identified another tool that better met our needs. From what I
>understand, both of those conditions have changed, and we would like to
>reopen the investigation into Scopus.
>
>I would like to have a telephone conversation with you soon to explore
>the possibility of getting Scopus back in-house for evaluation and
>testing purposes.
>
>I look forward to hearing from you.
>- Barbara Goguen
> goguen@mit.edu
> 617-253-6135
>
-barbara
goguen@mit.edu
617-253-6135
