[497] in Tooltime
Re: Confirmation of Email received
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Thu Nov 13 09:30:53 1997
Date: Thu, 13 Nov 97 09:30:46 EST
In-Reply-To: <v0302090ab08d14616e28@[18.81.0.229]>
To: Debi Fuchs <debi@MIT.EDU>, wade@MIT.EDU
From: Barbara Goguen <goguen@MIT.EDU>
Cc: tooltime@MIT.EDU
My only concern with the proposed text below are those clients whose logs
come over as open logs from FileMaker and who then get into some continued
email correspondence with us. If they knew a log number prior, they will
now get a different log number and it may be confusing to them if they do
not know anything about our new tool implementation.
Even if we open with a line such as "Welcome to the new automated email
interface to our call tracking database."
At 12:09 PM -0500 11/12/97, Debi Fuchs wrote:
>Hi Babs and Steve,
>
>On Monday I looked at the questions submitted via email on Sunday Although
>there were a total of 3 threads among the 6 questions submitted, 6 new logs
>were created. I think it is very important that we have a mechanism to
>notify all recipients of the original message that a log has been created
>in our database and that one should reply to database response message, not
>directly to the original message.
>
>Barbara is planning to compose that message. Barbara, I know you're busy
>this week, so I'll take a crack and you can either modify mine, or make up
>a different message yourself. How about the following:
>================================================================
> To: [original sender]
> Cc: [everyone the original message went to (except the mailing list itself)]
> Reply-To: [mailing list from which the log was generated]
> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
> the original subject)
>
>
> The following email, sent to [mailing list name]@mit.edu, was assigned Log
> ID XXXXXX in our database. Please include the text "Log XXXXXX" in the
>subject
> line of any subsequent email regarding this topic, and be sure to include
> [mailing list name]@mit.edu in the "To" or "CC" field. In this way, all
>information
> regarding this topic may be tracked in our database.
>
> Alternately, you may simply choose to reply to THIS message, rather than
> the original.
>
> Sincerely,
> The MIT Support Process
>
>
> -----------
> [Include original email here].
>================================================================
>
>
>For confirmation of additional messages which are associated with an
>EXISTING LOG, how about the following:
>================================================================
> To: [original sender ONLY]
> Reply-To: [mailing list from which the log was generated]
> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
> the original subject)
>
>
> The following email, sent to [mailing list name]@mit.edu, was added to Log
> ID XXXXXX in our database. Please be sure to include the text "Log
>XXXXXX" in
> the subject line of any subsequent email regarding this topic, and be
>sure to include
> [mailing list name]@mit.edu in the "To" or "CC" field. In this way, all
>information
> regarding this topic may be tracked in our database.
>
> Sincerely,
> The MIT Support Process
>
>
> -----------
> [Include original email here].
>================================================================
>
>
>Hope this helps,
>-Debi
>
>
>-------------
>Debi Fuchs, Consultant
>MIT Information Systems
>Computing Help Desk Group
>77 Massachusetts Avenue, 11-319
>Cambridge, MA 02139
>(617) 253-7812
>debi@mit.edu
