[443] in Tooltime
Updated help tools planning
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Mon Oct 27 15:29:39 1997
Date: Mon, 27 Oct 1997 15:33:36 -0500
To: tooltime@MIT.EDU
From: Steven Wade Neiterman <wade@MIT.EDU>
Barbara, Debi,
Here's an updated "rollout" list for review on Tuesday.
The critical path items are:
- Set final date for development changes (NOTE: timeline leaves little time
for development)
- Testing, testing, testing: Specifically the Scopus GUI and with
regards to the Filemaker legacy data import. Goal is to ensure
continuity of business.
- Identification of resources to ensure transition to Service and
committment of Delivery resources to ensure a phase 2 release.
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HELP TOOLS RELEASE 1.1
TOOLS
Web/Oracle
Complete application as follows:
- "modified by" username needs to be filled in via the web
- need further check on consulting access, don't allow legacy people to
gain access (as currently is the case). New view should resolve.
- Submit record should have "client" as received by attribute.
- Change search "within 60 days" to between "30 and 60". ??
- Add "MIT Computing Help Desk" with appropriate mail address to the
consultant reply to customer mail function.
- Change result screen working "Only first 100 records will be shown".
to "Showing first xx matching entries".
- Main screen: Change "Client:" to "Client Last Name:".
- Sorting on log status, sort in descending order by MIT_WEIGHT
- Change default sort order by (descending) log status weight and
then log number on the "Staff" side?
- Revise format of the email sent to the customer.
- Change "Notify customer via email" to "Send customer new entry via
email" or "Send customer new case history" depending what happens.
- Make this checkbox only appear if we know the customer's email
address?
- Search on other stati, including "taker" field
Status: Need to priortize items, are any needed for phase1?
Assigned: Wade
Target: 10/28
Testing, specifically, Web and Scopus interaction
Status: Open
Assigned: Ragone
Target: 10/29
Testing, specifically, previously completed items
Status: Open
Assigned: Fuchs
Target: 10/27
Scopus GUI:
Complete GUI changes as follows:
- Add Next Step field
- Change label from "Thaw" to "Close on Thaw"
Status: Working
Assigned: Ho/Ragone
Target: 10/31
Testing, specifically gap analysis between Filemaker and Scopus
Status: Open
Assigned: Ragone (time is issue, may not be completed)
Target: 10/27
Email/Oracle
Review, complete and migrate to production:
- Minor changes include not hardcoding the login password
acknowledgement message.
- Install on production machine, revise syslog
- Need acknowldegement message on "reply logid"
- Need customized acknowldegement message on new message
- Needs testing
- Review history to not have fixed upper limit
- Add code to handle bounced mail
Status: Open
Assigned: Wade
Target: 11/07
SYSTEM:
Database
Add missing database fields:
Next Step field.
Status: Completed
Assigned: Wade
Target: 10/21
Create new view "legacy_users" to not display legacy users.
Status: Open
Assigned: Wade
Target: 10/30
Export test help-them database to production help-it database
Status: First attempt completed
Assigned: Wade
Target: 10/22
Data updates:
Update lookup/code tables as follows:
Add "Web" to Method, add "Unseen" to Status,
remove "Referred" from status, add "Projects" and "CWIS"
to Category, remove "Waiting" from status.
Status: Completed 10/20
Account table maintenance:
Review, modify and create new accounts:
Add "client" to profile and users table.
Drop those accounts where people do not need to login.
Move old consultants to status of Legacy
Add new users
Add Legacy users
Status: Completed 10/20
Alter the password for existing accounts
Status: Open
Assigned: Debi
Target: 10/27
Overall testing:
Perform business, stress and data testing
Status: Open
Assigned: Computing Help Desk
Target: 10/22
ROLLOUT:
Filemaker/Oracle Conversion:
Complete first pass and load of data
Status: Completed 10/21
Complete second pass and load of data
Need upper case for complete second pass and load of data
Status: Open
Assigned: Debi/Wade
Target: 10/??
Complete FINAL load of data
Status: Open
Assigned: Debi/Wade
Target: 11/14
Scopus deployment:
Install Scopus NT on machines as needed:
Status: Open
Assigned: Smyser/Ho
Target: 10/22
Scopus Training:
Ensure consultants are ready
Status: Open
Assigned: Allen/Smyser/Ragone/Fuchs
Target: Two training sessions planned, 10/31
Solicit appropriate feedback
Check with DCS/Sampson for issues
Status: Open
Assigned: Fuchs/Goguen
Target: 10/17
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HELP TOOLS RELEASE 1.2 ??
Solaris Scopus GUI needs to work with ANO
Web/Oracle - send consultant mail when customer updates log
Update mit_pri_id for Filemaker convertion logs
"Thaw" frozen logs "tickler" needs to be written
Filter "Find Open" function per category, e.g. cwis, project, etc.
Bug fix: Status reverts to New on missing "required field" entry
