[427] in Tooltime
help tools workplan
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Wed Oct 15 15:50:58 1997
Date: Wed, 15 Oct 1997 15:55:05 -0400
To: tooltime@MIT.EDU
From: Steven Wade Neiterman <wade@MIT.EDU>
Enclosed is a first pass at a work plan to reach rollout for a suite of
help tools.
It's important to keep this list updated with known tasks in order to
understand the work needed to be done prior to rollout and to measure
against a schedule.
Please send any missing items that need to be added.
Thanks,
..Steve
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HELP TOOLS RELEASE 1.1
TOOLS
Web/Oracle
Complete application as follows:
Add 2k history search field
Add 9 network-related fields.
Generate default category "HelpDesk" on submit question.
Add checkbox question to submit scren, e.g.
"Is IP Address", if checked, default category is helpnet.
Submit record should have "client" as received by attribute.
Status: Working
Assigned: Wade
Target: 10/22
Testing, specifically, Web and Scopus interaction
Status: Open
Assigned: Ragone
Target: 10/17
Testing, specifically, previously completed items
Status: Open
Assigned: Fuchs
Target: 10/17
Scopus GUI:
Complete GUI changes as follows:
Add Next Step field:
Status: Working
Assigned: Ho/Ragone
Target: 10/24
Testing, specifically gap analysis between Filemaker and Scopus
Status: Open
Assigned: Ragone
Target: 10/27
Email/Oracle
[ fill in information ]
SYSTEM:
Database
Add missing database fields:
Next Step field.
Status: Open
Assigned: Wade
Target: 10/20
Create new view "legacy_users" to not display legacy users.
Status: Open
Assigned: Wade
Target: 10/20
Export test help-them database to production help-it database
Status: Open
Assigned: Wade
Target: 10/20
Data updates:
Update lookup/code tables as follows:
Add "Web" to Method, add "Unseen" to Status,
remove "Referred" from status, add "Projects" and "CWIS"
to Category, remove "Waiting" from status.
Status: Open
Assigned: Debi
Target: 10/20
Account table maintenance:
Review, modify and create new accounts:
Add "client" to profile and users table.
Drop those accounts where people do not need to login.
Move old consultants to status of Legacy
Add new users
Add Legacy users
Status: Open
Assigned: Debi
Target: 10/20
Alter the password for existing accounts
Status: Open
Assigned: Debi
Target: 10/27
Overall testing:
Perform business, stress and data testing
Status: Open
Assigned: Computing Help Desk
Target: 10/22
ROLLOUT:
Filemaker/Oracle Conversion:
Complete first pass and load of data
Status: Open
Assigned: Debi/Wade
Target: 10/17
Complete second pass and load of data
Status: Open
Assigned: Debi/Wade
Target: 10/24
Scopus deployment:
Install Scopus NT on machines as needed:
Status: Open
Assigned: Smyser/Ho
Target: 10/22
Scopus Training:
Ensure consultants are ready
Status: Open
Assigned: Allen/Smyser/Ragone/Fuchs
Target: 10/31
Solicit appropriate feedback
Check with DCS/Sampson for issues
Status: Open
Assigned: Fuchs/Goguen
Target: 10/17
HELP TOOLS RELEASE 1.2
Solaris Scopus GUI needs to work with ANO
Web/Oracle - send consultant mail when customer updates log
