[412] in Tooltime
A few more changes...
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Fri Oct 3 14:12:58 1997
Date: Fri, 3 Oct 1997 14:13:28 -0500
To: wade@MIT.EDU
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Hi Steve,
Here are a few more changes, the first of which we just talked about on the
phone.
Cheers,
-Debi
Submit Screen
-------------
The Respond Via field is used to indicate how the client wants to be
contacted. The Method field indicates how the client contacted us. On the
Web interface, the Respond Via field on the Web form is being fed into the
Method field in the Oracle tables.
I had thought there was a "Respond Via" field in Oracle/Scopus. I don't
see one, however, in looking through the tables. For now, therefore, maybe
we should just take it out of the Web interface. The Method field in
Oracle should be filled in as "Web" when a client submits a case via the
Web. I guess we could do this via a hidden field. [<INPUT TYPE="hidden"
name="client_method" value="Web">] Could you change this? This value
probably needs to be added to the possible values for the Method field in
the Oracle database. I can do that once I have the priveleges.
-As for the pop-up values in the submit screen, there seems to be a large
number of spaces after each value and field name. I'm not sure why, e.g.
<OPTION VALUE="Athena ">Athena </OPTION>
Can we get those spaces out?
-There is an extra space before the one line summary and the last numeral
is red instead of black. Instead of
<LI><FONT COLOR="#AA3333"><B>Please include a one-line summary of your
problem.</B>
<P><INPUT TYPE="text" NAME="client_summary" MAXLENGTH="255" VALUE="" SIZE=50>
could we use the following code?
<LI><P><FONT COLOR="#AA3333"><B>Please include a one-line summary of your
problem.</B></FONT>
<BR><INPUT TYPE="text" NAME="client_summary" MAXLENGTH="255" VALUE=""
SIZE=50></P>
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
