[345] in Tooltime
Draft of notification
daemon@ATHENA.MIT.EDU (Lynne E. Sousa)
Tue Dec 10 12:24:56 1996
Date: Tue, 10 Dec 1996 12:23:32 -0500
To: tooltime@MIT.EDU
From: "Lynne E. Sousa" <sousa@MIT.EDU>
Draft of Notification of Scopus Roll out for Computing Help Desk
Hello,
The Computing Help Desk is currently preparing to roll out the Scopus Help
Desk Application as Database of record for January 8, 1997. This will
directly affect three groups with Information Systems here at MIT. The
groups will be the Computing Help Desk, Departmental Computing and the
Transmissions Group in Telecomm. On the morning of January 8, 1997 the
current Filemaker Helpline Log will be available in read only mode for
reference.
There will be training sessions for each group during the week before the
roll out. Tentative dates for the training are: For DCS and Transmissions
January 2, 1997, for the Computing Help Desk Career Staff, January 3, 1997
with a secondary date of January 6, 1997, and for the Computing Help Desk
Student Staff, January 7, 1997.
There are also plans to make software available on the PC platform for users
of the system to change their passwords for the Scopus applications. Peter
Ragone will be sending mail with the details.
As with all complex application roll outs there may be unforeseen
circumstances which may affect the actual roll out date. There will be
confirmation mail the morning before the roll out.
Thank you for your attention,
Steven Neiterman on behalf of,
The Tooltime Project Group and the Computing Help Desk
Lynne E. Sousa
Delivery and Integration Processes
Soon to be E19-365
258-5857
