[327] in Tooltime
Help Desk Staff Shortage
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Tue Nov 19 12:28:21 1996
Date: Tue, 19 Nov 1996 12:28:18 -0400
To: tooltime@MIT.EDU
From: goguen@MIT.EDU (Barbara Goguen)
Hi Steve and others. I write to let you know of a problem we had this
morning and to make a request for future. During this morning's tooltime
meeting, while Peter, Peter, Rob and Lynne were all in Bldg 16, we
experienced a real peak in calls to the help desk, and weren't
appropriately staffed to address the demand for service. This led me to
think about our priorities, and how to better balance resources to address
our priorities.
It occurs to me that having up to 5 representatives (if you count me) from
the help desk participating in tooltime meetings may be overkill given
other demands on our resources. Couldn't two help desk representatives
suffice so long as they assisted in the information flow between the help
desk and tooltime? Also, is there any possibility of holding future
tooltime meetings in the conference room on the first floor of Bldg 11 so
that if need be we could call people back to staff the help desk?
