[151] in Tooltime
Release Notes - through 1.0b3
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Wed Jul 3 14:14:59 1996
Date: Wed, 3 Jul 1996 14:17:31 -0400
To: tooltime-mtg@menelaus.mit.edu
From: wade@MIT.EDU (Steven Wade Neiterman)
RELEASE NOTES
Scopus Help Desk Application
Release Notes
1.0b3
July 2, 1996
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- New button now checks for changes before clearing screen(TA)
- Housecall child credit expiration is now a text field(TA)
- FIND/QBE result set is now pinned(TA)
- Close log button now puts time/date/who in history text field (TA)
- If status filed changed to frozen, frozen date must not be blank (TA)
- If record locked, allow read only by dimming save and close log
buttons (TA&LES)
- If record locked do not display in my pending items (TA)
- If record on screen, when backfill from result set, if r/o clear
screen but not lock, if r/w clear screen and lock (TA&LES)
- Ability to copy to clipboard
- Force any saved information in primary and secondary contact
information toupper case (TA)
- Started reducing the width of columns displayed in result set (LES)
- Changed close routine on Housecall child to set parent status to
pending and parent call category to helpdesk. While child is open
call category on parent remains dim (LES)
- Tab order on logs screen fixed (TA)
- Made call category dim on main screen when item other than helpdesk
chosen to maintain one to one relationship of parent to child.(LES&TA)
- Closed, Modified and Created will be logged in history audit trail
- Changed profile find to lookup for both primary and secondary client
information. (LES)
- Changed clear profile to clear primary and clear secondary (LES)
- Repaired record locking. Backfills from result sets was clearing a
lock even when the record should have been read only. (LES)
- Housecalls repaired to allow multiple modifications (LES)
- Enabled clipboard button on main screen and completed code. Waiting
for responses from helpstaff before finalizing field order. (LES)
- Created, enabled and cut code for clipboard buttons on Netinstall,
Housecall and Mainframe screens. (LES)
- Changed find/qbe to find log. (LES)
- New button code repaired. (LES 7/1)
- View hits result set changed to allow backfills of found records.
(LES) 7/1)
- Lookup failure no longer leaves percent signs in fields (LES 6/28)
- Clear primary/secondary now clears mit status as well. (TA)
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Scopus Help Desk Application
Release Notes
1.0b2
June 17, 1996
- (Lynne) Changed the layout of the main Help Desk log screen to make the
vertical height slightly shorter.
- (Lynne) Removed the constraint to the pick list on the following fields:
Model, Operating System Version, Software Version
- (Lynne) Removed the MIT Address fields from the primary and secondary
contact information
- (Lynne) Updated the following pick lists to include, other, unknown and
N/A (hardware only) for lookup tables: Hardware, Operating System, Software
- (Lynne) Removed extraneous entries in the picks lists for:
Status, Method
- (Lynne) Added labels to the following fields:
Created on, Modified on, Closed on
- (Lynne) Changed labels on the following fields:
Created by, Modified by, Closed by
- (Terry) Added the column 'mit_pri_id' and 'mit_sec_id' to the 'mit_logs'
table. These correspond to the MIT ID numbers for the primary and secondary
information fields.
- (Terry) Added TCL logic on the Software entry field: If a user enters a
software title that is not in the lookup table, the 'Unsupported' flag will
be marked.
- (Terry) Added a new lookup table 'mit_lk_role' for the Roles entry field
- (Terry) Worked on the CLOSED TCL logic for the help desk screen
- If you close the main screen, and one of the child screens has a status
of OPEN, the save will abort, telling the user which of the child screens
had failed the test.
- If you close a child screen, the associated help desk log id is closed at
the same time.
- (Terry) The FIND button on the main screen will only select non-CLOSED
records in the database.
- (Terry) Worked on the CLOSE LOG button TCL logic for the help desk screen
- (Terry) Consultant can now enter lower case text in the primary and
secondary information fields to be used with the PROFILE FIND buttons. TCL
code will convert to uppercase before the SQL statement.
- (Terry) Added the '*' buttons, located to the right of each of the
PROFILE FIND buttons. When pressed, the associated primary or secondary
fields will be cleared.
- (Terry) Added the Category TCL logic: When a category of 'Netinstall' is
selected, the associated Netinstall button will become visible, while the
other buttons (Housecall and mainframe) will become dimmed. The same logic
holds true when selecting the 'Housecall' and 'Mainframe' buttons.
- (Terry, Lynne) Changed sort order for a find from the main log screen.
The records presented are now sorted by status in the order: urgent, unseen,
pending, waiting, taken, frozen. Closed and Cancel status will not be found
from this lookup.
- (Lynne, Terry) Call Category field cannot be changed if already saved as
netinstall, housecall or mainframe. (Code will be added next week to check
for existence of child record.)
- (Lynne) Added to the TCL for a save on netinstall, housecall and
mainframe to prevent the discard changes if close button is pressed
immediately after the save.
- (Terry) Added record row level record locking via programming. The
logs table is updated with a flag upon selecting a record.
- (Terry) For administrators, added a button (function) to unlock
locked records.
- (Terry) Added hits field to main help screen to identify the number
of outstanding records in the database for the primary customer that are not
closed.
- Mofified tab order on main help screen.
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Scopus Help Desk Application
1.0b1
Base Application Release
June 11, 1996
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