[937] in IS Home Pages
Re: Cannot find something in the IS web pages
daemon@ATHENA.MIT.EDU (Kris Nyzio)
Fri Jan 21 13:34:39 2000
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Message-Id: <v04020a11b4ae52f3ae1a@[18.152.0.126]>
In-Reply-To: <4.2.1.20000121122813.00b50d60@po7.mit.edu>
Date: Fri, 21 Jan 2000 13:34:33 -0500
To: "Robert J. Ragno" <rjr@mit.edu>
From: Kris Nyzio <knyzio@MIT.EDU>
Cc: is-home@mit.edu
Hi Rob,
I'm glad to hear that you got a response from the Help Desk already. Using
the comments link at the bottom of the page won't bring you directly to the
Help Desk, but our team is responsible for forwarding any stray calls for
help, as well as redirecting other issues to an appropriate team within (or
outside) IS. In addition, the comments form link is used for web page
maintenance.
Thanks for your comments about certificates and Opera, I will forward them
to the Help Desk.
Kris
>At 10:30 AM 1/21/00 -0500, you wrote:
>>Hi,
>>Could you be a little more specific as to what you were looking for? There
>>is a comments link at the bottom of all IS web pages that leads to a form
>>(which, of course, you filled out). The team wants to be sure of what you
>>are requesting.
>>Thanks for any clarification you can provide.
>>Kris Nyzio
>
>Thanks for responding; sorry for not being clear. I was looking for a place
>to comment on the contents of the pages, not the pages themselves. This
>link and form was fine for this comment on the web page on WebSIS
>certificates, as an example. However, I also wanted to comment on the
>certificates themselves. I eventually found my way to the help desk,
>although I was not really asking for help. Luckily, I got a nice response
>and actually resolved the issue (and now have certificates working fine in
>Opera, not Netscape, which could also be reflected in the web page).
>
>If the only recourse is to mail the general help desk, then I suppose the
>existng link is fine. However, it seems like something better would be
>appropriate, since the right recipients can already be determined by the
>subject of the page; more importantly, the comments might often not really
>be requests for help. The link on the bottom appears to be only about the
>web pages and their maintenance, although I may be wrong in that impression.
>
>It's not a very significant comment, I guess, if the help desk is the
>appropriate place for all such comments.
>
>I hope that I'm more clear this time... Thanks for following up...
>
> - Rob
