[621] in IS Home Pages
Assignment and other notes
daemon@ATHENA.MIT.EDU (Kevin M. Cunningham)
Fri Jun 18 13:01:11 1999
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Date: Fri, 18 Jun 1999 13:01:01 -0400
To: is-home@mit.edu
From: "Kevin M. Cunningham" <kcunning@MIT.EDU>
Howdy.
First the "other notes". For the bigger review of the Computing/Services/etc. pages, we should take into account these two sources:
- The consultant's reference page is located at:
http://web.mit.edu/helpdesk/www/dontindex/consultants.html
Note that this is an "Internal Only" doc, so ... shhhh!
- My "Computing at MIT" (old paper doc) outline is located at:
http://web.mit.edu/tps/www/self-help/computing.html
This draft is from 1996 and does not incorporate a bunch of
revisions that Susan Jones and I have brainstormed a few months
ago, but it'll give you a flavor of the doc.
Now, regarding the assignment of asking someone about the "Computing at MIT" page, here are my notes:
--------------------------
I interviewed one of the SAP trainers (David Fitzgerald III).
I did not show him the actual page, just asked him what he'd like/expect to see on a page titled "Computing at MIT". Some of his responses:
- descriptions of network, policies, resources
- description of Athena, who uses it, etc. (diagram)
- relation of computing to academic, administrative users
- kinds of machines, "places you can do that"
- LCS all by themselves
- had seen MIT Network diagram, found it interesting
- can't rely on a single place to go
Once he expressed these various ideas, I asked him again, to find out what was essential to his vision versus what was just the words he'd used. This time:
- three sections of the screen:
left: links related to overall design concepts (diagrams, etc.)
also, below, links to policies, organizations
(might want policy highlights - crucial things to know about)
(clarify role of IS in all this?)
below this, search/index options
center: "how I can find out what I need to know"
links by constituency: "admin computing means..."
right: resources (meaning sources of computer-related help/info), such as
computer equipment
software
repair
NT partners, IT partners
other typical services (training, helpdesks, etc.)
tech support
- not clear where this fell, but would like this function:
if you are MIT authorized: software, kinds of software, etc.
--------------------------
Finally, I'll pull together that Product Support Sheet stuff for Kris later today.
That's it for now.
--Kevin
I'll
