[1352] in IS Home Pages
Re: misdirected help
daemon@ATHENA.MIT.EDU (Chris Griffith)
Fri Jun 23 17:03:31 2000
Mime-Version: 1.0
Message-Id: <p04320417b57980522cc1@[18.152.1.189]>
In-Reply-To: <v04020a0fb5797d73f73f@[18.152.1.60]>
Date: Fri, 23 Jun 2000 17:03:28 -0400
To: Robyn Fizz <fizz@mit.edu>, Barbara Goguen <goguen@mit.edu>
From: Chris Griffith <cg@MIT.EDU>
Cc: is-home@mit.edu
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
At 4:57 PM -0400 6/23/00, Robyn Fizz wrote:
>We may need to take a look at the IS Help web
>pages as well, because in at least one instance (see
>http://web.mit.edu/is/help/questions.html) Casetracker has been used as a
>"catch-all" address for help.
I think we may be confusing web URL's with email addresses.
Certainly, many I/S publications and web pages are pointing to the
CaseTracker URL: <http://casetracker.mit.edu/>. That's a very good
thing -- CaseTracker Web is a great way to initiate a help request.
But if we're talking about email alone, casetracker@mit.edu should
never be used. As Barbara mentioned, the `official' email addresses
for the Help Desk are:
computing-help@mit.edu
mac-help@mit.edu
pc-help@mit.edu
Hope this helps,
Chris
