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Re: Core Software: Timbuktu Site License?
daemon@ATHENA.MIT.EDU (Bill Hogue)
Wed Mar 29 08:11:24 2000
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Date: Wed, 29 Mar 2000 08:19:06 -0400
To: "Kevin M. Cunningham" <kcunning@mit.edu>, goguen@mit.edu, swrt@mit.edu,
mitapps@mit.edu, vsls@mit.edu, ishome@mit.edu
From: hogue@MIT.EDU (Bill Hogue)
Cc: "Kevin M. Cunningham" <kcunning@mit.edu>, paheff@mit.edu, ablossom@mit.edu
I've copied Angela Blossom and Paul Heffernan on this note to ask that they
do the initial research -- site license costs and licensing requirements --
and report back.
Thanks...Bill
At 6:15 PM 3/28/00, Kevin M. Cunningham wrote:
>Howdy,
>
>As I was researching how other universities distribute software, I noticed
>that USC has a site license for Timbuktu, which is software that allows
>you to remotely manage another computer, including seeing what's on the
>screen. They include this software in their basic distribution set (along
>with Netscape, Fetch, etc.), and they list it as a "Remote Consulting"
>product, implying it's used to help consultants work with customers
>remotely.
>
>Have we looked into getting a Timbuktu site license to help our consulting
>groups assist clients remotely?
>
>Of course, it may be too expensive, inappropriate, etc. -- there's no
>indication whether USC has found it worth its investment (we'd want to
>check with the -- and with Netopia about costs...). And I know it wouldn't
>help with basic connectivity issues or remote computing (e.g., laptops,
>dialup, etc.), which are a significant part of the Help call load. But it
>might be worth looking into.
>
>Just a thought as we once again look into how to help the support
>providers help customers.
>
>--Kevin
