[78] in installers
Re: log 76379 client trouble with eudora installer
daemon@ATHENA.MIT.EDU (Scott McGuire)
Tue May 13 13:41:59 1997
In-Reply-To: <v03020908af9e497a7781@[18.81.0.167]>
Date: Tue, 13 May 1997 13:41:34 -0400
To: Alicia Allen <iggy@MIT.EDU>
From: Scott McGuire <smcguire@MIT.EDU>
Cc: installers@MIT.EDU
Hi,
Some more information is needed before I can really offer an opinion.
By "I get thru all the preliminary screens up to the one which describes
the S/W download times" do they mean the read me? In which case they're
not even getting to the main installer window. Or do they mean they get to
the progress bars which show the download times, which means they've
started the install?
I'd also suggest:
* download a new copy of the installer and try it;
* reboot with only system extensions (and any needed to do Tether) turned
on and try it;
* try increasing the memory allocated to the installer.
And how much memory do they have? (The assumption that if they can run
Netscape they should have enough sounds good, but you never know.)
--Scott McGuire / smcguire@mit.edu
---------------
>Hi,
>We got this mail from a client, and I have no idea what to tell them. My
>only thought is that they don't have enough RAM, but if they really have
>nothing else running, and they are able to normally run things like
>Netscape, then that doesn't make sense.
>
>This is for Help Desk log 76379
>
>thanks,
>Alicia
>
>
>Subject: Macintosh, MIT Eudora 3.02 Installer
>From: www@MIT.EDU
>Date: Mon, 12 May 97 14:13:37 EDT
>Reply-To: lovelace@MIT.EDU
>To: micro-help@MIT.EDU
>
>---------
>Name: Edward Lovelace
>Phone#: 628-1105
>Dept: EECS
>MIT Status: Grad. Student
>MIT Address: Rm 10-050
>Response: By e-mail
>
>Hardware: Macintosh
>Model: 7200/75
>
>Software: MIT Eudora 3.02 Installer
>Version: 3.02
>
>Operating Sytem: MacOS
>Version: 7.6.1
>
>Description: I tried running the MIT Eudora installer to upgrade my Eudora
>to v3.02 (from 2.x). I get thru all the preliminary screens up to the one
>which describes the S/W download times, and then I get an error message
>dialog box and the installer quits:
>
>"Memory error initializing buffers 1009:1,-108 Out of Memory"
>
>Any idea how to solve this? I wasn't running any other applications with
>the Tether connection (i.e. Navigator and Eudora Pro both off).
>--[4628]--
>
>
>
>Alicia Allen
>iggy@mit.edu (617) 253-0191
>Computing Help Desk MIT, 11-226
