[126] in installers
Re: MIT Mac Eudora Installer bug??
daemon@ATHENA.MIT.EDU (Scott McGuire)
Wed Sep 10 16:20:10 1997
In-Reply-To: <v03020900b03c82f705de@[18.81.0.117]>
Date: Wed, 10 Sep 1997 16:20:15 -0400
To: Computing Help Desk <computing-help@MIT.EDU>
From: Scott McGuire <smcguire@MIT.EDU>
Cc: installers@MIT.EDU
Hi Terrance,
We've done some investigation but have been unable to duplicate this
problem, or identify a likely cause. Could we have some more information
so we can focus our investigation?
What revision of the MIT Eudora Installer are they using? The revision
number is listed on the first line of the Read Me that the Installer
displays - just after the splash screen and the license agreement.
Where did the user get this copy of the installer? Have they tried
downloading a new one from net-dist and trying it?
And if you could provide more specific information about when the login
dialog box appears, that would be very helpful. Is it really during
installation - if so, what is on the screen just before the login dialog
appears? And if it is after installation, what does the user do to make
the login dialog appear?
Thanks very much,
--Scott McGuire / smcguire@mit.edu
MIT IS Macintosh Developer
>I am sending this to you for a client who called the helpdesk with the
>below problem. If this is something that is not user error but a bug could
>you please tell us, otherwise could you please reply with possible ways of
>solving this problem.
>Thanks,
>Terrance Harmon
>Computing Helpdesk Consultant
>
>(Log info extracted by terrax at 12:01:23 on 9/10/97)
>=================================================================
>=================================================================
>Log Number: 83433 (Pending)
>
>Status Info: wait for response
>
>Msg From: Anne Slinn
>Phone: 3-4902
>Dept: Earth, Atmos, and Planetary Sci (Course 12)
>MIT Status: Research/Scientific Staff
>Address: 54-1318
>Email: slinn@mit.edu
>
>Hardware: Macintosh
>Model: Power PC 9600
>OS: Macintosh 7.5.5
>Software: Eudora 3.0.2
>
>History:
>========
>9/10/97 @11:56:09 AM - terrax - Client runs the MIT Eudora Installer for
>the Macintosh and during the installation a login dialog box appears for
>the fileserver "CAT-NEXTDOOR" (didn't get the spelling) and asks for a
>username which is entered already and a password for the user to enter
>
>This dialog box did not occur when I ran the program on the Macs here at
>the helpdesk, and seems to be a bug in the program more then user error,
>since she got the installer going and it stopped with a dialog box.
>
>I am sending mail to installers@mit.edu about this.
>
>Callback History:
>=================
>9/10/97 @12:01:14 PM - terrax - ttc.
>
>
>Received by: terrax
>Date: 9/10/97
>Time: 11:48:06
>Method: Voice
>
>=================================================================
>=================================================================
>
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>-----
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>
>Mac Help 253-1101 mac-help@mit.edu
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>Computing Help 253-1104 computing-help@mit.edu
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