[69591] in Hotline Meeting
RE: Case 459595: Toner Cartridge
daemon@ATHENA.MIT.EDU (Brian Murphy)
Fri Nov 7 18:39:42 2003
Reply-To: <bmurphy@MIT.EDU>
From: "Brian Murphy" <bmurphy@MIT.EDU>
To: <hotline@MIT.EDU>
Date: Fri, 7 Nov 2003 18:39:35 -0500
Message-ID: <000d01c3a588$66c94e70$a200bb12@bmurphy>
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Hi,
The only printers we supply toner cartridges for are the Public
Clusters. That, plus the fact that we have not had a 4si toner
cartridge, let alone a 4si printer, for years, leads me to believe that
there is some misunderstanding here. I don't know what else to say other
than a toner cartridge is a "Consumable" item which is, and always has
been, the responsibility of the department which has the
printer....Brian
-----Original Message-----
From: hotline@MIT.EDU [mailto:hotline@MIT.EDU]
Sent: Friday, November 07, 2003 4:59 PM
To: bmurphy@mit.edu
Subject: Case 459595: Toner Cartridge
Have forwarded to Brian Murphy for comment.
--Lou
[11/07/2003 16:58:37 larugsi Comment]
===========================================================
Please retain the case reference in the subject line for future replies
associated with this case
Case History
==================
11/07/2003 9:26:15 daemon Email Received
Date: Fri, 7 Nov 2003 09:26:10 -0500 (EST)
To: hotline@MIT.EDU
From: Furt@MIT.EDU
Cc:
Subject: Toner Cartridge
Hello, I need a toner cartridge for a 4si mx athena Laser printer here
at W91-130.
Bill Furtado 3-7049
----
NOTE: This message was sent using a WWW form. The address Furt@mit.edu
was typed manually, and may easily be incorrect.
11/07/2003 11:34:21 jray Comment
we don't support hp 4si, we don't have any toners for them.
try office depot
11/07/2003 11:34:21 jray Closed Case
Case closed.
11/07/2003 11:34:23 jray Email Sent
(Through the web interface)
To: FURT@MIT.EDU
Cc:
Bcc: JRAY@MIT.EDU
Subject: Case 459595: Toner Cartridge
Contents: Last history entry only
11/07/2003 14:39:06 daemon Reopened Case
Case re-opened.
11/07/2003 14:39:06 daemon Email Received
Date: Fri, 7 Nov 2003 14:38:59 -0500
To: hotline@MIT.EDU
From: Bill Furtado <furt@MIT.EDU>
Cc: "Francis X. McLaughlin" <franx@MIT.EDU>
Subject: Re: Case 459595: Toner Cartridge
James,
This is for our ATHENA CLUSTER supported printer named LINUS. Your
team has always brought a toner cartridge when we needed one. If this
has changed no one notified us.
Bill
At 11:34 AM -0500 11/7/03, hotline@MIT.EDU wrote:
>we don't support hp 4si, we don't have any toners for them.
>try office depot
>
>[11/07/2003 11:34:21 jray Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future
>replies associated with this case
11/07/2003 16:58:36 larugsi Comment
Have forwarded to Brian Murphy for comment.
--Lou
