[69300] in Hotline Meeting
Case 450642: helios jammed - queue down'd
daemon@ATHENA.MIT.EDU (hotline@MIT.EDU)
Mon Oct 27 15:05:10 2003
From: hotline@MIT.EDU
Date: Mon, 27 Oct 2003 15:05:08 -0500 (EST)
Message-ID: <15918587.1067285108135.JavaMail.root@sheep.mit.edu>
To: hotline@MIT.EDU
Errors-To: cadm@MIT.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
The transfer roller holder was indeed broken. A piece of the clamp snapped off. I replaced that and the toner, but now the paper is jamming at OUTPUT.
we will most likely bring it back to the shop on 10/28.
[10/27/2003 15:05:07 panza Comment]
===========================================================
Please retain the case reference in the subject line for future replies associated with this case
Case History
==================
10/21/2003 14:44:51 daemon Email Received
Date: Tue, 21 Oct 2003 14:44:39 -0400
To: hotline@MIT.EDU
From: Camilla R Fox <cfox@MIT.EDU>
Cc:
Subject: helios jammed - queue down'd
Helios has been jammed every time I've looked in the last day or so;
I down'd the queue because a lot of jobs were accumulating.
Please remember to up the queue and clear the message when you've given
it a once-over.
10/21/2003 21:38:22 cfox Comment
It looks like in case 450406 helios already got attention today, and since it's currently unjammed, I put the queue up again, and you can close this case.
I do suspect there might be a chronic problem, though.
10/22/2003 9:20:15 jtguy Comment
Further investigation shows The printer is up and running OK as of 10/22 09:19. Many thanks to CFox for double checking.
+JOHN
10/22/2003 9:20:15 jtguy Closed Case
Case closed.
10/22/2003 9:20:16 jtguy Email Sent
(Through the web interface)
To: CFOX@MIT.EDU
Cc:
Bcc:
Subject: Case 450642: helios jammed - queue down'd
Contents: Last history entry only
10/22/2003 13:36:52 daemon Reopened Case
Case re-opened.
10/22/2003 13:36:52 daemon Email Received
Date: Wed, 22 Oct 2003 13:36:44 -0400
To: hotline@MIT.EDU
From: Camilla R Fox <cfox@MIT.EDU>
Cc:
Subject: Re: Case 450642: helios jammed - queue down'd
> Further investigation shows The printer is up and running OK as of 10/22 09:19. Many thanks to CFox for double checki
ng.
> +JOHN
>
> [10/22/2003 9:20:15 jtguy Comment]
Unfortunately, it's down again. Not sure what's up this time, since
snmp queries don't work, but if I had to guess it's got a 79 error.
It's seemed like our most troublesome printer this week and last; not
sure if you've already done so, but if not perhaps giving it a once over
to look for a damaged tray or something would be a good idea?
I down'd the queue, since it was accumulating fast; please up it when
you've had a look. (I'll try to remember to keep an eye out and up it
again if a user clears the problem.)
10/22/2003 14:52:28 cfox Comment
it looked ok again, just now, so I put the queue up; it hasn't rebooted in a while, though, so I doubt it got real attention.
10/22/2003 15:58:57 cfox Comment
Nope, jammed again. Queue back down.
10/22/2003 16:06:40 cfox Comment
...and up again.
10/23/2003 10:31:00 jtguy Comment
This printer is down with constant jammimg in and about the duplexer area. Paper jamm error 13.10 and PJL error code 44109. The printer will be downed and the queues and msg set appropiately. PCServices will be notified.
+JOHN
10/23/2003 10:31:00 jtguy Other
Category changed from Hotline:Hardware to PC-Service
10/23/2003 10:31:01 jtguy Email Sent
(Through the web interface)
To: CFOX@MIT.EDU
Cc: hardserv@mit.edu
Bcc: JTGUY@MIT.EDU
Subject: Case 450642: helios jammed - queue down'd
Contents: Entire case history
10/24/2003 16:03:47 panza Comment
FUSER IS SHOT.
WILL BE REPLACED ON MONDAY.
10/24/2003 16:03:48 panza Email Sent
(Through the web interface)
To: hotline@MIT.EDU
Cc:
Bcc:
Subject: Case 450642: helios jammed - queue down'd
Contents: Last history entry only
10/27/2003 12:10:39 panza Comment
I replaced the fuser, which looks like it has something melted to it, and also has some marks/wear-and-tear on it. Printer is still having problems, and the toner is both noisy and is leaving a dot pattern on the paper. I believe it needs a new toner and a new transfer roller holder. I will bring those over today.
Paul
10/27/2003 15:05:06 panza Comment
The transfer roller holder was indeed broken. A piece of the clamp snapped off. I replaced that and the toner, but now the paper is jamming at OUTPUT.
we will most likely bring it back to the shop on 10/28.
