[6902] in Hotline Meeting
Status of 4-035
daemon@ATHENA.MIT.EDU (Jeffrey I. Schiller)
Mon Nov 25 22:17:16 1991
Date: Mon, 25 Nov 91 22:16:47 -0500
From: Jeffrey I. Schiller <jis@MIT.EDU>
To: burke@Athena.MIT.EDU
Cc: cec@Athena.MIT.EDU, joanne@Athena.MIT.EDU, larugsi@Athena.MIT.EDU,
Brian Durkin from IBM was here this evening. The current status is that
of 19 systems, 15 are now up and in operation. Of the remaining 4 that are
down we have:
1 Known bad keyboard
3 keyboards that need to dry some more... or be replaced
1 Still wet monitor that should dry more before being powered on
1 Damp monitor that should dry more before being powered on.
Brian has ordered (will be airshipped tonight) some more keyboards, monitors
are in stock in Waltham.
The word on Monitor drying is that IBM considers them one "unit" and
will not open them. In fact the monitors have a tamper-resistant screw
holding them together (tamper-resistant = possessing a strange head
configuration so you need a special tool) and IBM field service does
not carry the tool, period.
Brian will return tomorrow morning and will try out the equipment which
is still too damp to power on.
However if all of the equipment above is dead (and I suspect that not
all of it is) we are not that bad off. The monitors will cost at most
$400 to replace and the keyboards should be a lot less. Labor of course
is billable. We will have to have a discussion with IBM about that.
Labor Costs Issue
Brian says that because he was here after hours, this is a premium billable
call. According to Brian, the first service call was officially logged
at 5pm. The prior calls to IBM were "to leave a message" which is not
the same thing as formally logging a service call. Obviously we need
to check our own records and determine if IBM "dropped" our morning call.
Gerry, I'll leave that one to you (sorry :-( ).
As I write this note, the printers are warming up and the print server
is bootstrapping, so I expect we have no damage there. All in all not
a bad outcome given what happened :-).
-Jeff
