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please help! ashdown.mit.edu (athena printer) still down

daemon@ATHENA.MIT.EDU (Elizabeth S Kim)
Mon Sep 22 22:01:51 2003

Message-Id: <200309230201.h8N21pMS003160@no-knife.mit.edu>
To: hotline@MIT.EDU, pcservice@MIT.EDU
Date: Mon, 22 Sep 2003 22:01:50 -0400
From: Elizabeth S Kim <eliskim@MIT.EDU>

Hey, 

I'm in charge of maintaining ashdown.mit.edu, an HP laserjet, athena printer 
for the dorm Ashdown.

The printer jams constantly, and I can't figure out how to make it stop.
I've made 4 requests for help in the last three weeks and I've received no
response except from Lou who said she'd forwarded one of my messages to 
pcservice.  I'm not sure if pcservice is the appropriate group to contact 
because I'm requesting help for an athena printer.

In the past we've asked hotline.mit.edu to help us maintain the printer because
it is an athena printer.

Can you please let me know what I can do to get it fixed?
I'm receiving a lot of pressure from my dorm to get it working again.

Thanks,
Eli

------- Forwarded Message

Date: Mon, 22 Sep 2003 21:55:24 -0400
To: ashdown-repairs@mit.edu
From: Barney Tam <btam@MIT.EDU>
Subject: Printer

Hi,

Are the printers fixed yet? I'm rather annoyed that they've been down for 
what seems like such a long time.

Barney


------- End of Forwarded Message


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