[67891] in Hotline Meeting
Case 419861: FIBER-W20-575 TONER LOW JAMMED 13.20 PAPER JAM
daemon@ATHENA.MIT.EDU (hotline@MIT.EDU)
Wed Sep 3 14:27:27 2003
From: hotline@MIT.EDU
Date: Wed, 3 Sep 2003 14:26:26 -0400 (EDT)
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Case History
==================
8/29/2003 8:27:49 daemon Email Received
Date: Fri, 29 Aug 2003 08:27:44 -0400
To: hotline@MIT.EDU
From: John T Guy <jtguy@MIT.EDU>
Cc:
Subject: FIBER-W20-575 TONER LOW JAMMED 13.20 PAPER JAM
FIBER-P W20-575 LOW EMPTY JAMMED NO 13.20 PAPER JAM
8/29/2003 13:12:54 larugsi Comment
Appears to be jamming from tray 3 & in the registration area. Looks like a possible input assembly or reg. unit.
Have forwarded to pcservice.
--Lou
8/29/2003 13:12:54 larugsi Email Sent
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Subject: Case 419861: FIBER-W20-575 TONER LOW JAMMED 13.20 PAPER JAM
Contents: Entire case history
8/29/2003 13:13:16 larugsi Other
Category changed from Hotline:Hardware to PC-Service
9/02/2003 14:03:14 panza Comment
s/n: USBD018242
C4267A
Message: Bad Duplexer Connection. Has been resecured.
Jamming in/around left door.
Jamming problem seems to have been rememedied after I cleared a stalled Job. Will leave case open to see if problem returns.
9/02/2003 14:03:14 panza Email Sent
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Subject: Case 419861: FIBER-W20-575 TONER LOW JAMMED 13.20 PAPER JAM
Contents: Last history entry only
9/03/2003 14:26:00 panza Comment
The printer jammed again on stalled jobs. However, hardware tests all passed. Paper path, roller changes, toner changes, tray-swapping all went without incident. I reseated the JetDiret card and cycled power. I then upped the queue and it printed fine. Again, I don't believe this is a hardware issue.
Paul
9/03/2003 14:26:00 panza Closed Case
Case closed.
