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content-class: urn:content-classes:message MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Date: Sun, 24 Aug 2003 21:53:05 -0500 Message-ID: <1BFE87EB38175748BEFE5FB9422933AA04191A23@cceexc16.americas.cpqcorp.net> From: "Tait, Bill" <bill.tait@hp.com> To: <hotline@MIT.EDU> Cc: <rar@MIT.EDU> Content-Transfer-Encoding: 8bit JJ, I had called your place and left a message over a month ago and didn't hear back so I figured you were all set. I have information that I can send you; basically we are looking for service centers to do more than the basic shipping of the units, etc. which is why the message was sent out. Unfortunately, it wasn't really a de-authorization but a call for re-authorization with the new standards. I'm sorry this was so confusing, you certainly aren't alone. If you'd like, I can send you info on the program and contact information of folks that can assist. Thanks, Bill -----Original Message----- From: hotline@MIT.EDU [mailto:hotline@MIT.EDU] Sent: Thursday, August 21, 2003 11:32 AM To: Tait, Bill Cc: rar@MIT.EDU Subject: Case 399927: Notification of HP/Compaq De-Authorization Hi Bill - Students have started arriving on campus and we are still not setup to do Compaq repairs. Can you help? Thanks JJ [8/21/2003 11:31:33 jjmorey Comment] =========================================================== Please retain the case reference in the subject line for future replies associated with this case Case History ================== 7/28/2003 9:13:13 daemon Email Received Date: Mon, 28 Jul 2003 09:12:40 -0400 To: pcservice@MIT.EDU From: john hewit-morey <jjmorey@MIT.EDU> Cc: Subject: Fwd: RE: Notification of De-Authorization >X-Sieve: CMU Sieve 2.2 >Subject: RE: Notification of De-Authorization >Date: Sat, 26 Jul 2003 11:16:52 -0500 >X-MS-Has-Attach: >X-MS-TNEF-Correlator: >Thread-Topic: Notification of De-Authorization >Thread-Index: AcNLDHOEBIrdrZ5aSdSkmhbK8M0gJAHzg9dw >From: "Tait, Bill" <bill.tait@hp.com> >To: "john hewit-morey" <jjmorey@MIT.EDU> >X-OriginalArrivalTime: 26 Jul 2003 16:16:52.0671 (UTC) >FILETIME=[532394F0:01C35391] >X-Spam-Score: 0.8 >X-Spam-Flag: NO >X-Scanned-By: MIMEDefang 2.28 (www . roaringpenguin . com / mimedefang) > >John, > >I'm working with some of the service folks in Houston to remedy this for >you. I'll let you know as soon as possible. > >Sorry for the delay. > >Bill > >-----Original Message----- >From: john hewit-morey [mailto:jjmorey@MIT.EDU] >Sent: Tuesday, July 15, 2003 4:04 PM >To: Tait, Bill >Cc: jjmorey@MIT.EDU >Subject: Notification of De-Authorization > > > >Hi Bill - > >This is a followup of the vmail I just left you at 860-749-9643. > >I had just received a letter from HP of notification of De-Authorization >from HP's Authorized Support Provider Program for HP Pavilion and >Compaq Presario Notebook and desktop Products. This letters states >we have till Aug 1 to cease all repairs and use of claims to support of >the above mentioned equipment. > >This came as a big surprise to us here at MIT. What needs to happen >to have us certified again? This is an issue we need to resolve ASAP >since the MIT computer recommended list is being put together and MIT >does not recommend equipment PC Service is not certified on. > >John Hewit-Morey >MIT >PC Service >Team Leader 8/21/2003 11:31:33 jjmorey Comment Hi Bill - Students have started arriving on campus and we are still not setup to do Compaq repairs. Can you help? Thanks JJ
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