[58248] in Hotline Meeting
Re: Case 257464: This case has recently been updated
daemon@ATHENA.MIT.EDU (Camilla R Fox)
Thu Feb 7 21:06:41 2002
Message-Id: <200202080206.VAA10283@myxomycete.mit.edu>
To: hotline@MIT.EDU, stopit@MIT.EDU
cc: ops@MIT.EDU
In-Reply-To: Your message of "Thu, 07 Feb 2002 19:53:15 EST."
<200202080053.TAA09030@hampster.mit.edu>
Date: Thu, 07 Feb 2002 21:06:39 -0500
From: Camilla R Fox <cfox@MIT.EDU>
So the complaint came to hotline at 16:19; there's three jobs that might
be the ones that annoyed him:
rapiwat 15:42-15:53 (35 pages)
mizuki 16:11-16:21 (47 pages)
rapiwat 16:24-17:04 (39 pages)
rapiwat printed a total of 332 pages, and mizuki 222, over the course
of the evening. I don't think the 10 minute jobs are unreasonable (my
cut-off is usually 20m) while the one that took 40 minutes probably is.
Given the number of pages, I'm guessing the user didn't realise it was
so big and slow (it's probably got a lot of high resolution images).
Perhaps rather than simply SUYA'ing the users, asking them if the
documents are course stuff from the web, and if so, which+where, would
be useful. Given that it's start of term, it seems likely that some
professor needs to be helped to make his PDF files more manageable,
or to use copytech, or something along those lines.
