[56946] in Hotline Meeting
Re: Case 239173: This case has recently been updated
daemon@ATHENA.MIT.EDU (Angie Kelic)
Fri Oct 19 11:53:36 2001
Message-Id: <200110191548.LAA03137@prowler.mit.edu>
To: hotline@MIT.EDU
In-reply-to: Your message of "Fri, 19 Oct 2001 11:33:04 CDT."
<200110191533.LAA22714@hampster.mit.edu>
Date: Fri, 19 Oct 2001 11:48:45 -0400
From: Angie Kelic <sly@MIT.EDU>
I'm not really sure what the client was looking for, he sent
the message that was appended below to me. I'd suggest contacting
him directly (rjanus@mit.edu) -- I suspect he was looking for
actual printer settings as opposed to network settings, but I
really don't know.
Thanks,
Angie
>Case 239173 has recently been updated and stands as follows.
>Please retain the case number in the subject line for future replies
>connected with this case.
>
>Most recent entry
>=================
>(Comment [10/19/2001 11:33:04 by bobsand])
>
>Hi Angie,
> Are you looking for the network settings ? Or the printer
>settings ? We can help you if this is a problem with the
>printer itself. However if it is a networking question, you
>may want to contact the consultants @ 3-1101. But let us
>know if we can help you out :)
>
>bob
>
>Case History
>============
>
>Email Received [10/19/2001 11:13:38 by daemon]
>
>Date: Fri, 19 Oct 2001 11:08:52 -0400
>To: "Richard R. Janus Jr." <rjanus@MIT.EDU>
>From: Angie Kelic <sly@MIT.EDU>
>Cc: hotline@MIT.EDU
>Subject: Re: problems printing to pro1
>
>
>Hi there,
>
>If your printer was supported by MIT, the people that would
>have settings information would be hotline@mit.edu, I have
>cc'd them on this message. Hopefully they will get back
>to you. Unfortunately as I mentioned previously I handle
>residential computing and networking so I have no other
>information to offer you. Hopefully hotline will be able
>to give you a hand.
>
>--Angie Kelic
> Residential Coordinator, MIT Information Systems
>
>>Hi Angie,
>>
>>The Property office has a Hewlett Packard LaserJet 8100 DN.
>>Please let me know what the correct settings are for the printer
>>so I can verify that the printer has the correct settings.
>>
>>
>>Thank you.
>>
>>
>>
>>
>>At 04:54 PM 10/18/2001 -0400, you wrote:
>>>Hi there,
>>>
>>>I checked the print queue on pro1 from the server side.
>>>The settings all look normal and aren't set to require
>>>kerberos or anything else that might cause the problem
>>>you are seeing. I have created a case with the computing
>>>help desk for you -- it is case number 239081.
>>>
>>>They will probably need additional information from you about
>>>how the printer is configured in the printer control panel
>>>and if you are using any sort of print spooling software
>>>(such as klp or lpr spooler).
>>>
>>>--Angie Kelic
>>> Resnet Coordinator, MIT Information Systems
>>>
>>
>>
>>
>>
>>Richard R Janus Jr
>>Property Office
>>E19-429
>>(617)258-9199
>>rjanus@mit.edu
>
>
