[52356] in Hotline Meeting
Re: Case 188554: This case has recently been updated
daemon@ATHENA.MIT.EDU (Derek Lam)
Thu Oct 12 15:32:15 2000
Message-Id: <4.3.2.7.2.20001012153033.02c3cb80@hesiod>
Date: Thu, 12 Oct 2000 15:31:39 -0400
To: hotline@MIT.EDU
From: Derek Lam <dlam@MIT.EDU>
In-Reply-To: <200010121757.NAA05080@hampster.mit.edu>
Mime-Version: 1.0
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Thanks for your prompt, courteous effort! I certainly didn't expect
anything done, and to have it done quickly and politely is quite an
unexpected bonus.
Thanks again,
Derek Lam
At 02:57 PM 10/12/00, you wrote:
>Case 188554 has recently been updated and stands as follows.
>Please retain the case number in the subject line for future replies
>connected with this case.
>
>Most recent entry
>=================
>(Comment [10/12/2000 13:57:39 by jjmorey])
>
>i went over this morning and the printer got a good cleaning
>we found that the new toner kit in it was bad and that it
>needs a toner kit, julie the house mgr is ordering these
>when they come in we will install
>
>also im trying to get a duplex unit for that printer without
>next house having to pay for it
>
>
>
>Case History
>============
>
>Email Received [10/12/2000 08:25:42 by daemon]
>
>Date: Thu, 12 Oct 2000 08:25:37 -0400
>To: dlam@MIT.EDU, juliem@MIT.EDU, hotline@MIT.EDU
>From: John J Morey <jjmorey@MIT.EDU>
>Cc:
>Subject: Next House Printer (fwd)
>
>
>
>
>Hello Mr Lam -
>
>This is the second email we have gotten regarding the printer in Next
>House, we have previously not heard of any issues with the printer down
>there if we do not know there is a problem there is not a thing we can
>do about it, I would suggest you not wait 2yrs to mention a problem.
>
>Toner is the responisbility of all the dorms along with maint kits, athena/
>hardware services does not supply either to any dorm. I hope this clears
>up the misconception you may have had.
>
>If your dorm printer is an athena 4si then it should print duplex, if it
>is experiencing jam's i will send someone from our dept down there to fix
>the problem, our turnaround time is usually 1 day.
>
>
>
>
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>Date: Wed, 11 Oct 2000 16:45:24 -0400
>To: hardserv@mit.edu
>From: Derek Lam <dlam@MIT.EDU>
>Subject: Next House Printer
>Cc: next-forum@mit.edu
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>
>Hi,
>
>Our dorm printer has not worked well for the past 2 years. It constantly
>jams, runs out of toner, and does not print duplex like the LaserJet 5i's
>do. We have an Athena cluster in our dorm, but no printer for it. Moreover,
>funds for upkeep of the printer come out of our house tax, whereas other
>dorms have their printers upkept by MIT itself. Clearly, this is quite
>unfair. How can we go about getting our printer and situation fixed?
>
>Thanks,
>Derek Lam
>- ---------
>Derek Lam
>Department of Electrical Engineering and Computer Science
>Massachusetts Institute of Technology
>
>E-mail: dlam@mit.edu ICQ: 478299
>PGP Public Key: D64A 52B6 9714 5DE3 F0B9 B491 794F D8BE D451 AD2F
>Home Page: http://web.mit.edu/dlam/www
>
>
>------- End of Forwarded Message
>
>
>
>
>
> **********************
> John Hewit-Morey
> Hardware Services Shift Leader
> jjmorey@mit.edu
> 617-253-6367
> http://www.mit.edu:8001/people/jjmorey/index.html
>http://web.mit.edu/afs/athena/astaff/project/dcnshtml/support/support.html
> **********************
>
>Live Free Or Die NH State Motto
>Failure to plan on their part does not constitute an emergency 4 us
>Society is safer when criminals dont know who's ARMED
