[48423] in Hotline Meeting
Re: Case 151637: pulp software? prob
daemon@ATHENA.MIT.EDU (Mike Whitson)
Fri Sep 10 11:26:12 1999
To: hotline@MIT.EDU
Cc: ops@MIT.EDU, bug-print@MIT.EDU
Reply-To: bug-print@MIT.EDU
From: Mike Whitson <mwhitson@MIT.EDU>
Date: 10 Sep 1999 11:26:08 -0400
In-Reply-To: hotline@MIT.EDU's message of "Fri, 10 Sep 1999 07:21:14 EDT"
Message-Id: <n913dwmrdnz.fsf@dragon.mit.edu>
hotline@MIT.EDU writes:
> pulp seems to have a software problem
> yesterday it seemed to be hung on a job, once
> power cycled it was able to print, today while
> checking it again jobs sent to it seem to die
> without ever printing i have not power cycled
> it this time so you may see any err that is
> hanging around. the job disappears and i get
> a zypher that it has died a horrible death
>
> test-sun2:9:22am: BLOODSPORT! lpq -Ppulp
> Printer: pulp@paper-pusher 'HP5SI W20-575'
> Queue: 1 printable job
> Server: pid 24738 active
> Unspooler: pid 24745 active
> Status: cannot open 'PULP-P.MIT.EDU%9100' - 'Connection refused', attempt 1,
>
> sleeping 10 at 09:22:19.749
>
>
>
>
>
> --- Entry: Friday, Sep 10, 1999 7:21 AM -- jjmorey ---
> --- Sent E-Mail (Entire Log) To: ops
>
> Hi Opster's -
>
> Anything on this? Do you think it's hardware? Let me know if you
> think it's hardware, I'll get Kyle involved.
A couple notes:
- Problems with the printing system should go to
bug-print@mit.edu
- If there's a problem with a queue that's preventing people
from printing, it's a good idea to down it and set a message on the
queue.
I'm not honestly certain what it is. I was able to reset the queue
and it seems to be working now. I'd suspect a software problem,
except that this is *only* happening on pulp. I'd suspect a
hardware/firmware problem with the printer, except I was able to reset
the problem without touching the printer. I'll look into this some
more. If it's amazingly convenient for you to do so, I'd be curious
as to whether replacing the jetdirect card changes anything. If it's
not convenient, I'll keep poking from this end and see if anything
turns up.
For what it's worth, I was able to reset it using the command
lpc kill pulp
(which restarts the daemon serving pulp.) You can do this yourselves
if this comes up and is causing users to lose.
Mike Whitson
MIT/IS Athena Server Operations
