[48241] in Hotline Meeting
printer color-4-035
daemon@ATHENA.MIT.EDU (Mike Whitson)
Wed Aug 18 18:48:19 1999
To: hotline@MIT.EDU
From: Mike Whitson <mwhitson@MIT.EDU>
Date: 18 Aug 1999 18:48:15 -0400
Message-Id: <n91zozoyac0.fsf@athyra.mit.edu>
There's a misconfiguration of color-4-035 which is causing the
behavior described in the enclosed bug report. Unfortunately, the
parameter in question can only be changed at the control panel; we
can't change it via bootp/tftp.
To fix, you'll need to punlock the printer, use the menu keys on the
front panel to select "I/O TIMEOUT" from the "I/O MENU", and increase
it to 300 seconds. This should prevent this from occurring in the
future.
Mike Whitson
MIT/IS Athena Server Operations
------- Start of forwarded message -------
Message-Id: <199908161513.LAA00844@bagheera.mit.edu>
To: bug-print@MIT.EDU
Subject: Printer problem with color printer
Reply-To: pipa@MIT.EDU
Date: Mon, 16 Aug 1999 11:13:28 -0400
From: Heather D Drake <pipa@MIT.EDU>
This comment came to OLC via the Computing Help Desk, and hopefully now
I am forwarding it over to the correct place, tm.
>> From: MIT Computing Helpdesk <computing-help@MIT.EDU>
>> Subject: Case 149367
>> Mime-Version: 1.0
>> Content-Type: text/plain; charset="us-ascii"; format=flowed
>>
>> Hello, this is Angel from the MIT Computing Helpdesk. We got a message from
>> one of our clients, but it applies to Athena printing. Enclosed is a copy
>> of the
>> message. Thank you.
>>
>> Angel Marrero
>> Student Consultant
>> MIT Computing Helpdesk
>>
>> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> Helpdesk Log #149367 (NEW)
>> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> Client: SVEN HEEMEYER
>> Phone: 3-3753
>> Email: SVEN@TWEETY.MIT.EDU
>> Dept: PHYSICS, DEPARTMENT OF
>> Address: 12 134C
>> Title: GRADUATE
>>
>> Summary: New athena printing software sometimes prints twice
>>
>> Hardware: Other
>> OS: Athena 8.3
>> Software: LPRng
>>
>> Method: Web
>> Created: By client on 08/13/99 18:52
>> Modified: By anger on 08/16/99 08:44
>>
>> -----------------CASE HISTORY-----------------
>> --- Entry: Friday, Aug 13, 1999 6:52 PM -- sven (client) ---
>> I want to report a small bug that appeared when printing to the color
>> laserjet color-4-035 with the new athena printing software
>> (LPRng?). Sometimes the job gets printed twice. I think it happens when
>> the printer was in power save mode. This printer sometimes takes very long
>> (5 minutes) before it actually starts printing - it warms up and does its
>> calibration etc. Is it possible that the printing software gets frustrated
>> and just sends the job again. (More technically speaking, that there is
>> some time out and if the job isn't printed until then, the software is
>> configured to re-send the job?)
>>
>> This is not a serious problem, but since color printing is probably
>> expensive, it feels like a waste when my 10-page job gets printed twice and
>> I throw one copy away...
>>
>> PS: I was always using the -h option when this happened, so I cannot tell
>> if it would also print the cover page twice or just the file...
>> ------------
>>
>> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> Log info extracted on 08/16/1999 09:06
Mail will be sent to the client letting him know that his comment has
been reported to bug-print@mit.edu
Heather D Drake
Athena Consultant
------- End of forwarded message -------
