[48170] in Hotline Meeting
Re: double or triple printing in a color printer
daemon@ATHENA.MIT.EDU (Camilla R Fox)
Wed Aug 11 23:54:17 1999
Message-Id: <199908120354.XAA01691@oliver.mit.edu>
To: glwang@MIT.EDU
Cc: bug-print@MIT.EDU, hotline@MIT.EDU
Reply-To: bug-print@MIT.EDU
In-Reply-To: <199908102152.RAA08368@lightning-bug.mit.edu>
Date: Wed, 11 Aug 1999 23:54:12 -0400
From: Camilla R Fox <cfox@MIT.EDU>
> [48153] daemon@ATHENA.MIT.EDU (Guiling Wang) Hotline Meeting 08/10/99 17:52 (17 lines)
> Subject: double or triple printing in a color printer
> Message-Id: <199908102152.RAA08368@lightning-bug.mit.edu>
> To: hotline@MIT.EDU
> Date: Tue, 10 Aug 1999 17:52:04 -0400
> From: Guiling Wang <glwang@MIT.EDU>
>
> Hi
>
> We have a problem with our color printer named "technicolor". For some reason,
> when we send a job, it prints double or even triple copies. The printer is
> located in the 2nd floor computer room of building 48, mounted to
> "mulch.mit.edu". It has been caausing a lot of waste. Please help fix this
> problem at your earliest convenience. Thanks a lot!
>
> Guiling
Since this looks like a print server problem rather than hardware
problem, I'll see what I can do to debug it.
First of all, as you've probably noticed, Ops is in the process of
upgrading the print servers. The problem you describe is similar to a
problem we saw on the old print servers, in which a sufficiently large
job would not leave the print queue. mulch.mit.edu was upgraded on
July 30. If you have seen the problem since then, it is presumably a
different problem, and we should work on fixing it.
If it's the case that this still happens regulairly, is it possible for
you to save a copy of print job which triggers the problem (by this I
mean the postscript file)? The other thing which would be helpful to
notice is the output of lpq, immediatly after a problematic job has
printed the first time.
Camilla Fox
Athena Server Operations
