[46191] in Hotline Meeting
HP Printer "CSR1" won't print jobs
daemon@ATHENA.MIT.EDU (Rob Smyser)
Wed Dec 16 15:06:25 1998
To: hotline@MIT.EDU
Cc: teresa@MIT.EDU
Date: Wed, 16 Dec 1998 15:04:13 EST
From: Rob Smyser <smyser@MIT.EDU>
Nice hotline people,
This problem surfaced in the BLT space as the customer tries to print
to CSR1 and nothing comes out. During troubleshooting I watched jobs
enter and leave the athena queue from SAP and from my athena account;
paper never printed according to the customer. I had her powercycle the
printer. Then I sent all the test jobs again -- still nothing prints.
CSR1 does ping. It refuses telnet connections, so I assume it has been
set up for bootp.
Is there something that needs to be kicked in the bootp file perhaps?
The customer is teresa santiago at the Center for Space Research,
teresa@mit. The BLT case number is 128749.
let me know if there's anything you can do.
Thanks!
Rob
-----------
Rob Smyser Business Liaison Team, MIT Information Systems, N42-040
smyser@mit.edu (617) 253 1358 http://web.mit.edu/blt/
