[45375] in Hotline Meeting
Re: Case 123326: picus and bob - low toner
daemon@ATHENA.MIT.EDU (Camilla R Fox)
Wed Oct 14 11:03:28 1998
To: hotline@MIT.EDU
Cc: jjmorey@MIT.EDU, carla@MIT.EDU
In-Reply-To: Your message of "Wed, 14 Oct 1998 10:30:07 EDT."
<199810141430.KAA29333@team-usa.MIT.EDU>
Date: Wed, 14 Oct 1998 11:03:23 EDT
From: Camilla R Fox <cfox@MIT.EDU>
> Case 123326 has been recently updated and currently stands as follows:
>
> -----------
>
> --- Entry: Wednesday, Oct 14, 1998 1:36 AM -- Email Received --
> -----------------------------------
> Date: Wed, 14 Oct 1998 01:36:07 EDT
> To: hotline@MIT.EDU
> From: Camilla R Fox <cfox@MIT.EDU>
> Subject: picus and bob - low toner
>
>
> picus and bob both not printing, and registering low toner
> errors (I downed them both)
>
> shouldn't they be configured so that they keep printing?
>
>
>
> --- Entry: Wednesday, Oct 14, 1998 10:30 AM -- jjmorey ---
> --- Sent E-Mail (Entire Log) To: CFOX@MIT.EDU; Cc: carla
>
> I have put toner in picus and brought the Q back up, someone had disabled the
> lock on the menu's which i have resecured
> and set the menu's to public settings.
>
> Printer Q's should not be downed for low toner mssgs unless the print quality
> is effected. Print quality will stay high when they receive the toner low
> mssg's for 1000's of pgs. So downing the Q is not the right thing to do
> unless print quality is effected. Thanks for your help.
>
> jj
You misunderstand me. I investigated those printers because they were
not printing, and the queue was old; what I queried was the fact that
several printers appear to stop printing when they register a low toner
message - I (correctly, according to your explaination) believed that
this was against policy, so I noted this, so that you could correct the
configuration of the printer, so that it doesn't stop in it's tracks as
soon as it thinks it has low toner.
There is the remote possibility that the printer had stopped for some
other reason, and that the low toner was coincidental; this seems
sufficiently improbably that it is worth your while to verify that the
configuration of those printers is such that they will still print when
they have low toner.
Given the situation where the printer was not printing jobs in it's
queue, for the reason that it had low toner, there was nothing I could
do remotely to cause the printer to print - hence I am confident that
downing the queue was the right thing to do.
Camilla Fox
MIT I/S Athena Server Operations
