[44885] in Hotline Meeting
Fwd: Re: dorm printer (jonathan) needs queue cleared/servicing
daemon@ATHENA.MIT.EDU (Alicia Allen)
Sat Sep 12 21:17:09 1998
Date: Sat, 12 Sep 1998 18:10:11 -0400
To: hotline@MIT.EDU
From: Alicia Allen <iggy@MIT.EDU>
Hi,
Is this something the students can fix by themselves or do they need a
service call?
The printer's name is jonathan and it is in Bexley.
thanks,
Alicia
>To: Alicia Allen <rccsuper@MIT.EDU>
>Cc: rcc-dorm-bexley@MIT.EDU
>Reply-To: rcc-dorm-bexley@MIT.EDU
>Subject: Re: dorm printer (jonathan) needs queue cleared/servicing
>Date: Sat, 12 Sep 1998 12:38:21 EDT
>From: Mandisa T Washington <disa_t@MIT.EDU>
>
>>Could you send us more information? Like what the error is and what seems
>>to be wrong with the printer?
>
>Sure, the error code is "79 Service (8308)", and the problem is that the
>printer doesn't print. I tried to cycle through the printer menu to print
>a test page directly, but there's apparently a lockout preventing changes
>to the menu options. I just noticed the error on Thursday, and up until
>that time the printer had been printing normally. A power-cycle clears
>the error (returns to "ready" mode) but then the error returns after a
>few minutes.
>
>I'm not sure if the problem is being caused by a particular job that's
>at the head of the queue or if it's internal to the printer. That's why
>I wanted to see whether or not clearing the queue would solve the problem.
>
>Mandisa
>
>
>
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Alicia Allen
iggy@mit.edu (617) 253-0191
Resnet Coordinator MIT, N42-140
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