[39136] in Hotline Meeting
RLE Athena machines
daemon@ATHENA.MIT.EDU (Naomi B. Schmidt)
Tue Aug 12 17:15:10 1997
To: davefoss@MIT.EDU
Cc: rho@MIT.EDU, nschmidt@MIT.EDU, mlbarrow@MIT.EDU, hotline@MIT.EDU
Date: Tue, 12 Aug 1997 17:13:31 EDT
From: "Naomi B. Schmidt" <nschmidt@MIT.EDU>
Hello Dave -
I've spoken with Dave Rho and with some Network and Hotline folks
on the floor here in E40, and here is the "official" answer re
Athena workstations:
Departmental Athena workstations are just like any other Athena
workstations as far as hotline support are concerned,and as long
as they are paying AthenaService fees they are entitled to hotline
service and triage.
However, when Athena machines are on a private subnet drop (as are
many of the machines in your lab), then there is some
responsibility on the part of the owner of that subnet for some
amount of triage in case there is suspicion that the source of
the trouble may be in the non-IS-controlled subnet. This may be
why David Rho has been brought in on some occasions by hotline and
why you felt that you played a part in maintaining the Athena
machines.
It is in an effort to simplify things that the Network group is
moving all Athena workstations off of the 18.62 subnet (which
contains a mix of supported and private drops) and onto a new
subnet which consists only of supported MITnet drops.
Once these machines are on the new subnet, there should be no
question but that if an Athena machine has a problem, a call to
hotline is all that is needed for someone to come out and triage
and fix the machine. Neither you nor David should have any
responsibility as part of that (other than possibly letting
someone into a locked room, etc).
I hope that this clears up some of your questions.
Naomi
