[34896] in Hotline Meeting
3rd message - Support on dorm printers
daemon@ATHENA.MIT.EDU (Tom Lane)
Fri Sep 20 10:28:47 1996
Date: Fri, 20 Sep 1996 10:28:37 -0400
To: hotline@MIT.EDU
From: Tom Lane <tomlane@MIT.EDU>
Cc: saperl@MIT.EDU, elwood@MIT.EDU, carla@MIT.EDU
I have been waiting on this for 2 weeks and have not received a reply. The
printer has been down the entire time.
Tom
>Date: Tue, 17 Sep 1996 11:11:38 -0400
>To: hotline
>From: Tom Lane <tomlane@mit.edu>
>Subject: 2nd message - Support on dorm printers
>Cc: saperl,elwood
>
>Hello,
>
>Problem number 2 is being/been taken care of. I do not think I got a reply
on problem #1 - printer in Bexley. Do I handle this through you guys or PC
Service? Now that Brian M. is gone I need to come up with a new process for
dealing with hardware problem on MIT owned dorm printers.
>
>Please let me know soon - the printer is still down.
>
>Thanks!
>
>Tom
>
>>Date: Thu, 05 Sep 1996 10:45:53 -0400
>>To: hotline
>>From: Tom Lane <tomlane@mit.edu>
>>Subject: Support on dorm printers
>>Cc: saperl,foley,elwood
>>
>>Hi All,
>>
>>We have several dorms that have MIT owned printers. In the past when I
needed support I would contact Brian Melanson. He would solve most
configuration/software problems and then forward the hardware problems to
someone else (not sure which group). Should hardware problems with the dorm
printers go to you guys?
>>
>>I have 2 problems.
>>
>>1. Printer: jonathan
>>location: w13-basement (Bexley)
>>problem: On start up the all the LCD panel pixels light up and stay on.
Rebooting with jet direct card and network connection removed leads to same
result. Have tried cold reset and menu reset with no luck. HP thinks it is
hardware related.
>>
